Collections Advisor

Standard / Permanent
Job Family:
Customer relationship management
Experience level:
Not indicated
Reference number:


Collections Advisor

Collections – Swindon/Hybrid


About the role


As a Collections Advisor, you’ll use your brilliant people skills to support customers with a range of payment queries whilst ensuring we deliver fair customer outcomes.  You’ll also utilise your empathy and listening skills to identify and offer appropriate support to vulnerable customers. 


Some of your key responsibilities will include:


·         Speaking with customers over the phone

·         Resolving queries empathetically, with an emphasis on good customer outcomes

·         Working with customers to agree affordable payment plans

·         Ensuring customer information is updated accurately and securely  


What’s in it for you?


This role is comes with a salary of up to £28,000 depending on skills, knowledge, and experience, and being at pay zone level A3, an additional bonus of up to £1,100


We have a hybrid approach to working, which means you can split your time equally between our office in Swindon and home once you are fully up to speed.


You will also enjoy our outstanding benefits package, which includes:


·         Private Healthcare (AXA PPP)

·         Life Assurance

·         Company Pension scheme with up to 10% employer contribution

·         A range of personal flexible benefits

·         25 days holiday with the option to purchase up to an additional 5 days - plus bank holidays

·         An extra day off on your birthday each year

·         Free Parking (when on-site)

·         Free Gym on-site

·         Access to great discounts on our products and services

·         To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher

·         Paid eye tests and £50 towards your lenses

·         Volunteering days

·         Charity Fundraising

About You


You’re calm, kind, and empathetic, and you enjoy helping people.  You have a helpful telephone manner and know what good customer service looks and feels like.  Whilst it’s great if you’ve worked in a collections role previously, the most important things we’re looking for are a passion for great customer service, good communication skills and a desire to do the right thing.  If you feel you have 60% or more of the key skills we’re looking for then we encourage you to apply as full training will be provided. 

Key skills required:

·         Customer service skills

·         Verbal and written communication skills

·         IT literate, and comfortable learning new systems

·         A good telephone manner

·         Customer-facing experience in a regulated industry is desirable, but by no means essential


Application process


Following your application, a member of our Talent Acquisition team will review your CV.  If we believe the role could be a fit for you, we will be in touch to arrange a telephone interview.  From there, if successful, we will invite you to Swindon for a face-to-face interview. 


About Us


We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five-year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond


We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.


Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.


We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.


We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.


Here is a recent video we put together that shows life at Arval: The Journey Makers


About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.