Customer Service Advisor – Driver Desk
Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.
About the role
In this exciting role, you will be the first point of contact for drivers and suppliers and your main focus will be to handle their query with friendly efficiency whilst meeting our quality standards. The work rate will be ever changing with lots of variety to keep you nice and busy. No two days will be the same and you will use your common sense (there are no scripts here) to solve issues whilst ensuring our systems are updated as you go along.
For the ambitious, in this role you will gain an overview of all business areas so will be ideally positioned to decide which direction you want your career to go when the time is right. Prove yourself here and you will follow in the steps of others who have gone on to shine at Arval UK.
This is a full time working Monday – Friday 8:00 am to 6:00pm (40hrs per week).
It’s all about ensuring our customers receive great service so we need someone who can build relationships effortlessly, take ownership of a customer query, provide a satisfactory outcome and then handle the associated administration. If you have proven experience of providing customers with the dedication they deserve and can communicate professionally (both verbally and written), then we want to hear from you. A background in car rental would be icing on the cake.
You will be given all the systems training you need (along with an exciting thorough induction week) and plenty of opportunity to shadow colleagues prior to going live on the phones, followed by continued support as you grow into the role.
What's in it for you?
Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:
- Private Healthcare
- Life Assurance
- Company Pension (the company will add in up to 10% into your pension pot every month)
- Annual bonus (up to £1,000)
- 25 days holiday (plus bank holidays)
- £18,000 basic salary
- Volunteering Days
- Career options
- Charity Fundraising
- Free Gym and classes
- Full training
We are a friendly bunch - more human than corporate and you will find our office environment welcoming. Here is a recent video we put together that shows life at Arval:-
If you have the drive and ambition why not apply today!
Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).
Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.