Customer Service Specialist

Swindon
Fixed Term Contract
Job Family:
Customer relationship management
Reference number:
12347144
Mission:

About the role

With over 190,000 vehicles in our fleet, a lot goes on behind the scenes to help keep our customers moving.  Our Retail Customer Service team play a vital role in creating great experiences for our personal leasing customers. 

As a Retail Customer Service Specialist, you’ll find no two days are the same as you’ll be taking care of a wide variety of customer needs from invoice and contract queries to complex complaints.  In this role you’ll use your excellent listening and communication skills to understand customer needs and show that you care.   The variety of customer needs you’ll be dealing with in this role means that you won’t be following a script and you’ll have opportunities to use your initiative to identify the best solution to deliver good customer outcomes. 

And there’s no need to worry if you’re not a car geek – we’ll provide full training on our products and services, what we’re looking for is a passion for delivering phenomenal customer experiences, good communication skills, and a desire to do the right thing. 

What’s in it for you?

Retail Customer Service Specialist role receives a benefits package at Pay Zone A4 role with a salary of up to £26,000 and up to a bonus of £1100. 

We take a hybrid approach to working, and we split our time 50:50 between the office and home.  You may need to be in the office more of the time during the initial training period but once you’re comfortable in the role, you’ll be able to take full advantage of our hybrid approach. 

You will also enjoy the outstanding benefits including;

  • Private Healthcare (AXA PPP)
  • Life Assurance
  • Company Pension scheme
  • A range of personal flexible benefits
  • 25 days holiday, your birthday off plus bank holidays and the option to buy/sell 5 days
  • Free Parking & EV charging
  • Free unlimited use of our fully equipped on-site gym
  • Subsidised restaurant with fresh, chef-prepared breakfast and lunch each day, plus discounted Costa Coffee
  • Access to great discounts on our products and services
  • To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
  • Paid eye tests and £50 towards your lenses
  • 2 paid volunteering days per year
  • Charity Fundraising opportunities

About you

It goes without saying that you’re passionate about creating positive customer experiences and you’ll have experience in a customer-facing role. 

It’s also likely you’ll be able to able to demonstrate the following:

  • Warm & friendly telephone manner
  • Good written and verbal communication skills
  • Computer-literate, and able to learn new systems and processes
  • A strong desire to do the right thing

About us

We’re one of Europe’s foremost vehicle leasing providers with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose.  To make this vision a reality we’re embracing innovation and creativity, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family.  We’re proud to be a consciously inclusive employer and we’re passionate about creating equal opportunities regardless of undertaken in an open, fair, and unbiased manner, ensuring equal opportunity irrespective of sex, age, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or gender reassignment.  What’s more, we have a strong “speak up” culture through and through our Journey Maker communities we practice active allyship to ensure everyone feels a sense of belonging. 

We’re a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.