Customer Service Specialist
About the role
As a Customer Service Specialist at Arval UK, Swindon, you will be responsible for the maintenance of our retail fleet customers. In this position you will spend the bulk of your time communicating with customers over the phone and via email. From listening to complaints, to providing advice and support to our customers, you will ensure all incidents are captured and handled professionally within, or ideally exceeding, expectations and our agreed service levels. You will also be responsible for helping to identify and resolve core issues to improve the overall customer experience.
Following training, you will ensure we satisfy the individual requirements of every customer. You will remain customer focussed, build good rapport and ensure that our customers receive the top-notch service they deserve. Your role is to make sure no stone is left unturned in our quest to satisfy. In a nutshell, your role is to offer and deliver top quality customer service, building a solution and problem solving to deliver the best possible service.
What’s in it for you?
Retail Customer Service Specialist role receives a benefits package at Pay Zone A3 role with a basic salary of £25,000-£27,000 and up to a bonus of up to £1,100.
We operate a hybrid working option, this gives you up to 2 days working from home per week; you will be eligible, once training is complete and you are fully competent in the role.
You will also enjoy the outstanding benefits including;
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday, your birthday off plus bank holidays
- Free Parking
- Free Gym onsite
- Access to great discounts on our products and services
- To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Volunteering days
- Charity Fundraising
We are looking for someone to have an excellent telephone manner and will be used to working in a fast-paced environment. Be able to take ownership of all that comes your way, whilst demonstrating complete professionalism comes naturally to you. To become an outstanding Customer Service Specialist for Arval, you will be committed to offering fantastic customer service to our retail customers.
Key Skills required:
- Confident communicator (verbal & written)
- Ability to use multiple systems including MS Outlook, Word and Excel to a basic level
- Uncompromising customer focus
- Professional and personable people skills
- Outstanding ownership & problem solving ability
We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond
We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.
Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.
We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.
Here’s a recent video we put together that shows life at Arval: The Journey Makers
Following application, you will contacted by our of our internal recruitment professionals.
Arval: For the many journeys in life
Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).
Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.