Fines Co-ordinator

Standard / Permanent
Job Family:
Customer relationship management
Experience level:
Not indicated
Reference number:

Fines Coordinator

About the role


As a Fines Coordinator you will be joining the experienced team in the West Swindon office of Arval UK. You’ll be managing all processes relating to customer fines during the in-life of their vehicle fleet hire.

By exceeding customer expectations through delivery of a quality service, this continues to promote our brand values and embraces customer centricity, processing complex tasks in line with deadlines by managing the outcome to the desired result of reducing Arval debt and working with external suppliers to minimise risks to the business.


Communication will be varied, from answering emails to calling suppliers and debt collectors. You’ll be focused on delivering excellent customer service with a proactive approach to managing the workload.


What’s in it for you?


Fines Coordinator role receives a benefits package at Pay Zone level A2 - This includes a basic salary of £22,620 and a bonus of up to £1100. 


You will also enjoy the outstanding benefits including;

  •          Private Healthcare (AXA PPP)
  •         Life Assurance
  •          Company Pension scheme
  •          A range of personal flexible benefits
  •          25 days holiday, your birthday off plus bank holidays
  •          Free Parking
  •          Free Gym onsite
  •          Access to great discounts on our products and services
  •          To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
  •          Paid eye tests and £50 towards your lenses
  •          Volunteering days
  •          Charity Fundraising

About you


In order to be successful in this role you will be a true team player. You will be able to navigate new systems quickly, and will have the desire to learn new skills. It is vital that you have excellent communication skills, and the ability to adapt to your audience in written and verbal format.


You will be able to multitask in this fast paced and varied role. Once trained you’ll be problem solving and handling complex cases to ensure our customers get continuity of care and support.

We are always looking to improve our offering and process so are interested in attracting someone who has experience of process analysis and improvement.



Key Skills required:


·         Excellent communication skills

·         The ability to be flexible in your approach

·         Customer experience focus

·         Able to keep up with varied, fast paced environment

·         Able to take ownership and complete tasks in a timely way

·         Understand the importance of working collaboratively in a team

·         Confident communicator (verbal & written)

·         Attention to detail

·         Good on the phones


About us

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.


We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.


We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.


Here’s a recent video we put together that shows life at Arval: The Journey Makers


Application process


Following application, you will contacted by our of our internal recruitment professionals. 


Arval: For the many journeys in life

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.