Head of Collections

Standard / Permanent
Job Family:
Customer relationship management
Experience level:
Not indicated
Reference number:

Head of Collections – Swindon / Hybrid

 Global Operations 


About the role 

This challenging role is all about providing complete Senior Management oversight of all Collections activities across Retail and Corporate Channels. It also forms an important part of the leadership and ongoing development within our Global Operations team, sharing accountability for overall strategy.

In this post, you will have ongoing accountability for the design and implementation of short, medium and long term plans to ensure that Collections activities meet both customer needs and regulatory requirements, whilst achieving agreed business objectives. One of your primary objectives will be securing good customer outcomes.

Additionally, you will be responsible for maximising the effectiveness and efficiency of your team, systems, outsourced partners, balances and processes with a specific focus on cash flow, debt queries and bad debt risk

To be successful in this role, you will divide your time between thinking and operating at a strategic level whilst overseeing an operational element, all the while driving a culture of continuous improvement. You will anticipate and respond to changes in the customer and supplier environment and look for opportunities to innovate and so exceed customer expectations.


What’s in it for you?

Being at ‘Head of’ level, this role receives a benefits package at Pay Zone C1

Basic salary range is £70,000 to £85,000 + £15,000 bonus & company car (or £6.5k cash allowance).


You will also enjoy the outstanding benefits including; 

·         Family Private Healthcare (AXA PPP)

·         Life Assurance

·         Company Pension scheme

·         A range of personal flexible benefits

·         25 days holiday, your birthday off plus bank holidays

·         Free Parking (when onsite)

·         Free Gym onsite (In Swindon and Manchester)

·         Access to great discounts on our products and services

·         To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher

·         Paid eye tests and £50 towards your lenses

·         Volunteering days

·         Charity Fundraising

About You

To be considered for this exciting role you will need to demonstrate success in a similar role gained within a regulated Financial Services environment. You will be able to evidence sound Leadership skills and give robust examples where you have used your commercial and strategic capabilities to great success. We are particularly interested in someone who has driven change through teams and implemented efficiencies and new tools. 

You will be an excellent communicator who is competent and credible to Director Level with a charm that will see you able to negotiate your way around stakeholders whilst remaining completely customer focused. In particular, you will need to develop long lasting relationships with our Risk, Operational Permanent control and Compliance teams.

Robust and resilient by nature, you will be familiar and comfortable with the high levels of scrutiny this role attracts given the regulatory landscape we find ourselves in today.


Key Skills required: 

·         Vigorous Collections experience gained in a Financial Services environment

·         Proven Leadership and change management qualities

·         Results driven whilst keeping customer focused at all times

·         Advanced internal stakeholder and outsourced supplier management skills

·         Strong analytical and organisational skills



Application process

Following application, you will contacted by our of our internal recruitment professionals. 

Candidates selected for the next stage will be invited to complete an online video screen, then a face-to-face panel interview in our Swindon office.


About Us

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five-year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with. 

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here is a recent video we put together that shows life at Arval: The Journey Makers

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.