Relationship Executive

Birmingham
Standard / Permanent
Job Family:
Customer relationship management
Experience level:
Not indicated
Reference number:
BIR19000480
Mission:
About us We make journeys happen. We are Europe’s number one and currently lease out 160,000 vehicles in the UK alone. Whether you are a plumber needing to fix a burst pipe for Ethel in her bungalow, or a budding millionaire travelling to close that big deal in the city; we can help you get there. We know it isn't just about getting from A to B. It's about so much more.   About the role 

As a Customer Relationship Executive you will effectively manage the development of key Network Partners, ensuring best value and service for our customers and best financial return for our business.The successful candidate will act as the first point of contact for Network Partners with non-standard enquiries, owning and resolving queries and complaints to ensure client satisfaction. You will help drive the financial benefit to Arval from the management of the networks through effective product pricing, targeted productivity and performance measures and adequate business controls.You will be expected to develop and maintain relationships that motivate customers to change policy in favour of our products and services and you must be able to pro-actively identify process improvements and liaise with internal and external third parties as required to deliver innovative solutions.

      About you We are looking for someone with previous experience in a related area, coupled with proven relationship management skills. Good organisational, planning and communication skills and the ability to be adaptable are a must. Relationships are what makes you tick and you will stop at nothing to ensure your customers are pampered to blushing point.   What's in it for you? We are located on Birmingham Business Park, just off the M42 and offer free onsite parking and buses also service the business park.    

Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these: 

 
  • £18,000 -£19,500 basic salary

  • Annual bonus (up to £1,000)

  • Private Healthcare

  • Life Assurance

  • Company Pension (the company will add in up to 10% into your pension pot every month if you put in 5%)

  • 25 days holiday (plus bank holidays)

  • Volunteering Days

  • Charity Fundraising

We are a friendly bunch – more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career.

 

Here is a recent video we put together that shows life at Arval:-

 

https://youtu.be/dwYJZ1WfGno

 

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today.