Sales Support Executive

Birmingham
Standard / Permanent
Job Family:
Customer relationship management
Experience level:
Not indicated
Reference number:
BIR19000505ab
Mission:

Sales Support Executive

About the role

In this challenging role, you will spend your time supporting our external Broker partners as well as working very closely with other key internal stakeholders with Arval. You will have responsibility for a selection of brokers and will manage and support them with anything sales related, working towards achieving your monthly sales target. From generating new business from campaigns to renewing and extending existing contracts, you will provide your brokers with the high standards of customer service they expect. You will handle a real mix of proactive and reactive work with pace, accuracy and humour. In addition, you will provide a full sales administration support that includes quotes and sales administration. All the while ensuring we hit our SLA’s and our reputation is intact. This role really is customer led and you will be joining a team that operates at a fast pace with high-pressure deadlines and customer expectations.

Pay zone level A3

 

About us

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they chose. Research shows us that for 2021 and beyond, developing existing products and introducing new ones into the mix is what our customers want. Luckily, at Arval, we have an excellent pedigree in mobility. Listening, changing and evolving are also strengths.

With our new Arval Beyond strategy, we look forward to offering the sustainable, flexible and cost effective solutions our customers want. We are proud to say that our customers will continue to be our priority.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers all the support they need. Going forward this will include a flexible approach with split office/ home working options too. When we are back in, you will find our offices inviting, relaxed and refreshing.

Arval: For the many journeys in life

About you

This role is all about interacting with customers, so we need someone who is able to build relationships quickly, be on hand to help and assist, whilst listening and delighting the customer along the way. Sometimes the pressure will be on, so you will not only have the necessary confidence to handle all that comes your way, but the organisational skills and ‘emotional intelligence’ to keep on top.  

In essence, your communication skills are awesome and you will be known for your resilience and ability to juggle many tasks, whilst maintaining accuracy and a sense of humour.

Finally, you will be highly motivated and happy to take ownership of all you do, whilst also committed to the team.

 

Key skills:

  • Excellent communication (verbal & written) skills
  • Experience of working to tight deadlines in a fast paced environment
  • Happy to work autonomously
  • High personal motivation
  • Able to demonstrate excellent attention to detail
  • Effective planning and organisation skills and the ability to prioritise effectively when under pressure
  • Previous experience in a sales or administrative role would be an advantage. 

What's in it for you?

Our employees are important to us and owned by a bank, we all benefit from some excellent benefits. Look at these:

 

  • Private Healthcare
  • Life Assurance
  • Company Pension (the company will add in up to 10% into your pension pot every month if you put in 5%)
  • 25 days holiday (plus bank holidays) 
  • Competitive (£25,000) basic salary plus £9k pa commission package

 

Here is a recent video that shows life at Arval pre-Covid: https://youtu.be/dwYJZ1WfGno

 

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Why not apply today.

 

At Arval, we celebrate the diverse nature of our customers. Striving to develop diverse teams in which everyone feels safe to be their authentic self. We actively encourage people from underrepresented backgrounds to apply. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age. We are a family friendly employer. With a culture based on trust and flexibility. We strongly believe everyone has a voice and the opportunity to make an impact.

 

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.