Team Manager

Swindon
Standard / Permanent
Job Family:
Customer relationship management
Experience level:
Not indicated
Reference number:
BIR29001554
Mission:

 About us

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they chose. Research shows us that for 2021 and beyond, developing existing products and introducing new ones into the mix is what our customers want.

Luckily, at Arval, we have an excellent pedigree in mobility. Listening, changing and evolving are also strengths that we’re proud to shout about. With our new Arval Beyond strategy, we look forward to offering the sustainable, flexible and cost effective solutions our customers want. We are proud to say that our customers will continue to be our priority.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers all the support they need. Going forward this will include a flexible approach with split office/ home working options too. When we are back in, you will find our offices inviting, relaxed and refreshing.

About the role 

This role is about Leadership, Team Management and Commerciality. You will be responsible for a team of highly skilled and knowledgeable Account Managers, dedicated to a portfolio of Corporate clients. First class Customer Experience is top of the list of activities your team focus on, as well as bringing the best value possible to our P&L.

This team sits in our Corporate Sales channel, interacting directly with a variety of stakeholder – from fleet managers, account directors, Arval Business Managers and Sales leads.

 

Who we are looking for?

You’ll be switched on, commercially focussed and fluent in the language of sales. Adept at coaching, an inspiring role model for how to develop and manage and commercially driven team, your people skills will be highly tuned to perfection.

You will also be highly skilled at senior stakeholder management, working transitionally across our teams with our senior sales leads. Able to dip into strategy and straight back into operational challenges, your will be happy to be fluid and agile in your thinking.

Ideally, you will have some leasing/fleet industry knowledge and experience, or at least someone who understands the complexities of leasing products and services. However, experience of managing a team in a Customer Service environment is an absolute must.

Finally, we need a strategic thinker. Someone able to take a long-term view for the customer and Arval.  A keen commercial eye with true financial awareness is required for success in the role. Along with the drive to provide the customer with an incredible experience.

Key Skills required:

  • Experience of people management in a customer service environment
  • Good commercial acumen
  • Strong communication skills (verbal and written)
  • Expert planning, prioritisation and organisational skills
  • Ability to build relationships with stakeholders at all levels
  • Positive attitude and enthusiastic
  • Good understanding of Arval, its Product Portfolio and the Leasing industry in general

What’s in it for you?

This role is based in our Swindon office, soon to be refurbished to embrace a fluid and digital working world, with Hybrid Working options to explore.

Our employees are important to us and owned by a bank, we all benefit from some excellent benefits. Look at these:

 

  • Private Healthcare
  • Life Assurance
  • Company Pension (the company will add in up to 10% into your pension pot every month)
  • 25 days holiday (plus bank holidays)
  • Competitive basic salary upto £43,000
  • Bonus (up to £1,725 p/a)
  • Volunteering Days & Charity work actively encouraged
  • Many future career options
  • Free Gym and classes (when we open these again)
  • Hybrid Working options

 Here is a video that shows life at Arval pre lockdown:- https://youtu.be/dwYJZ1WfGno

 If you have the drive and ambition why not apply today!

 

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.