Technical Support Specialist

Standard / Permanent
Job Family:
Experience level:
Not indicated
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About us

Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.


The role

We currently lease out over 170,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role you will check that the work being recommended by garages (on the 1 Link System) on our vehicles is actually needed. Using your technical expertise you will then either authorise the work to be done or challenge the garage and suggest an alternative more cost effective solution. Relationships with internal customers, drivers and garages is key to your success in this role as is the ability to update systems and databases. 


Pay Zone level – A4

Who we are looking for

Ideally you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1 Link system.

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages.


What's in it for you?

We are a friendly bunch – more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career.


Our employees are really important to us and being owned by a bank we benefit from some excellent perks, you will benefit from:


  • £24,000 to 26,000 basic salary.

  • Annual bonus (up to £1,000)

  • Private healthcare

  • Life assurance

  • Excellent pension (the company will add in up to 10% into your pension pot every month if you put in 5%)

  • 25 days holiday (plus bank holidays)

  • Free Gym and classes


Here is a recent video we put together that shows life at Arval: -

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Why not apply today!

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.