Desktop Support Technician

Swindon
Standard / Permanent
Job Family:
Information Technology
Experience level:
Not indicated
Reference number:
BIR62117001
Mission:

About us

Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.

 

About the role 

In this challenging role you will be responsible for helping internal colleagues by providing technical support to sort queries and issues relating to their Desktops, Laptops, Mobile phones and Printers. The role is based in Swindon but you will also be responsible for delivering support across all our UK offices.

 

It’s a really exciting time to be joining our team as we look to align ourselves to a Global Strategy that guarantees we rewire our thinking and processes and focus 100% on the customer and the quality of service they receive. The way it should be. It’s about making sure the end user has an experience that surpasses their expectations.

We have the vision and with your help we will ensure this becomes a reality.

 

Pay Zone A2

About you

To be successful in this role you will need to have gained experience in a similar role and so be more than capable of supporting Windows 10 and all MS Office 2010 applications, configuring mobile phones using MDM (Mobile device management), administrating Active Directory and fully versed using Anti-virus and security applications.

 

Most importantly though, you will bring with you a solution orientated mind-set that is completely customer focused. You must be the type of person who not only thrives on technical challenges but also has the human touch so are able to show empathy and be flexible in your approach.

 

What's in it for you? 

Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:  

 

  • Private Healthcare

  • Life Assurance

  • Company Pension (the company will add in up to 10% into your pension pot every month)

  • 25 days holiday (plus bank holidays)

  • Competitive basic salary (£24,000 - £30,000)

  • Annual Bonus (up to £1,000)

  • Volunteering Days

  • Hybrid Working Options

  • Charity Fundraising

    We are a friendly bunch – more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career.     

     

    Here is a recent video we put together that shows life at Arval;- https://youtu.be/dwYJZ1WfGno 

    If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today to take the next step in your career.

 

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.