IT Service Delivery Manager

Standard / Permanent
Job Family:
Information Technology
Experience level:
Not indicated
Reference number:

About us

Being a leading UK, European and Global leasing business, we are able to provide our broad customer base with a comprehensive range of safe, sustainable and cost effective mobility solutions. Supporting our customers and ensuring every Journey they have is a good one has always been our strength and so this continues as together we face the consequences of the pandemic and help them restart their businesses.

Arval: The Journey Goes On

About the role 

In this challenging role of Solution Delivery Manager you will be responsible for the delivery and planning of change in Equus IT.  You’ll be able to lead a team and provide line management including development planning, 1 to 1s, objectives and appraisals and also ensuring delivery is within the budget / capacity allocation. You will also build and sustain a culture of continuous improvement in Equus IT.   The role is based in Swindon but your team will also be responsible for delivering support across UK, France, Italy and Spain. This role is part of OneIT working closely with Global Business Solutions, Business Transformation Services and other Equus IT and OneIT teams to ensure alignment on the priorities and challenges.

About you

We are looking for an energetic and confident individual who can think at both operational and strategic levels who also has proven experience of successfully delivering change as well as managing and leading a team. You will be able to evidence this success through objective achievement and team development.

With your confident communication and technical skills you will be known not only for your ability to quickly build business relationships but your resilience to see things through and creative problem solving. We need an agile thinker who can quickly resolve issues, recommend improvements to prevent issues from reoccurring whilst juggling an ever changing workload and ensuring the customer remains the top priority. Delivering change will be a key skill in your armoury.

Additionally, it is expected that the successful candidate will have several years’ experience in IT management roles, ITIL knowledge and project management knowledge.  Experience of working in an international environment would be the icing on the cake!  Some experience in managing relationship with offshore service providers would also be an advantage. 

Application process

Successful applicants will be invited via email to complete an automated online video interview so you can tell us all about yourself before we decide who to bring in for a final interview. This can be done on your mobile phone, tablet or laptop at any time of day so gives you complete flexibility. Full instructions and a Hints & Tips video will follow.

What's in it for you? 

Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these: 

  • Private Healthcare
  • Life Assurance
  • Company Pension (the company will add in up to 10% into your pension pot every month)
  • 25 days holiday (plus bank holidays)
  • Competitive basic salary (£50,000 - 65,000)
  • Annual Bonus 
  • Volunteering Days
  • Charity Fundraising


We are a friendly bunch – more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career.     

 Here is a recent video we put together that shows life at Arval;- 

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today to take the next step in your career.


About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.