Head of Product & Proposition

Swindon
Standard / Permanent
Job Family:
MARKETING
Experience level:
Not indicated
Reference number:
BIR6600901
Mission:

About us

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

About the role

Reporting to the Product and Marketing Director, this role will effectively own the Product and Proposition strategy for Arval UK. You will be visionary, entrepreneurial and strategic – developing insight-driven customer value propositions across all our customer segments that link products, services, offers and Customer Experience (CX) together to create an offering that disrupt the market and gains us competitive advantage.

Leading a growing, fast-paced and exceptional team, you will challenge our ways of working to support the delivery of the right outcomes at pace.  Placing the Customer at the centre of our world, you will continue to build towards our existing five-year roadmap, enhancing our strategy, associated trading and plans for each Product, delivering our balance performance scorecard (Commercial/Sales, P&L, CX and Risk).

 You and your teams will review commercial performance and take proactive measures to deliver the UK P&L– but in particular, capitalise on opportunities and continuously improve the product portfolio, ensuring that Arval has a market competitive range of products & propositions. This you will do by being switched on, data and insight driven and prepared to take swift and decision action – whilst trusting the instinct of your experienced teams and peers.

You will have an international presence, working closely with our Corporate Centre (Paris) and broader G4 based peers to not only drive Group wide developments and apply country learnings and best practices, but also to influence Arval Global strategy.

About You

Not shy to share your thoughts in a constructive and articulate fashion, you will be comfortable in a corporate environment and will understand the complexities of working for a matrix style organisation.

You will welcome ownership and accountability, be creative and solution focussed. You will be an exceptional communicator and very comfortable in challenging C-Suite settings.

As a member of our senior Leadership team, you will also need to conceptually “get it”. The “it” is understanding the link between Employee Experience, Customer Experience and Commercial performance – bringing this to life for operational teams across the organisation. Not only will be you be able to clearly articulate our strategy and roadmap, but you will have no problem clearly translating this vision into transactional objectives for your teams, leading example as a role model Journey Maker.

With a background in (or at least a firm understanding of) Agile methodology, you will be comfortable in a organisation that is moving at pace where you will be ask to influence multiple change programmes that directly affect the P&L.

You will earn trust, building a strong network and work closely with your peer group, subtly influencing the shape and approach of the organisation at a moment in our history that is defining our future success. 

Under the Senior Manager and Certification Regime (SM&CR), this role is a Certified Function lead. Financial Conduct Authority (FCA) guidelines and annual assessments will be in place to support. 

What’s in it for you?

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

All our offices are welcoming and refreshed to reflect our new ways of working in a post-COVID, forward thinking digital and hybrid setting. You will be given the perfect environment to do your work to the highest standards possible, as well as the opportunities to develop your own career.

 You will be joining a family – where, together, we are all pushing the limits of what’s possible for our customers and for each other. We’re an excellent mix of new and longer serving Journey Makers, all working together to constantly improve the service we offer all our customers. Sharing experience, ideas and creative solutions is what we do best.

Being owned by a bank (BNP Paribas), not only are we part of global brand making a positive difference to the World, but we all benefit from some excellent perks. 

Salary range is up to £80k, plus annual bonus of up to £13,600,  Company Car / Cash Allowance (£6k). You will enjoy the standard benefits like Private Healthcare (AXA PPP), Life Assurance, a great Company Pension scheme and the usual 25 days holiday (plus bank holidays), generous annual bonus, access to great discounts on our products and services etc

We’re also proud that we can offer you things that money just can’t buy:

  • Progressive career development opportunities through our dedicated Learning and Development team. Check out our approach to learning here on our Dare2Discover intro film!
  • Many opportunities to participate in CSR and Climate Sustainability action
  • A huge range of volunteering days (we actively encourage our people to volunteer and participate in charity work)
  • Hybrid working options (working in the office / at home or a remote location that suits your personal circumstance)
  • Access to first class Mental Health support (onsite through our amazing MH First Aiders or through our dedicated MH support line)
  • An array of Talent Development opportunities local (UK) and globally within Arval Group / BNP Paribas
  • And an employee culture that is focussed on creating a great place to work for all our Journey Makers – whether you are here for a temporary stay or with us for a lifetime

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here’s a recent video we put together that shows life at Arval: The Journey Makers

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.