About the role
In this challenging role, you will manage accident management costs delivering value added benefits including reduced repair duration, technical support to customers, colleagues and contribute to minimising vehicle downtime by making intelligent decisions on repair methods. You will authorise repairs to a high standard whilst maintaining cost control and adhering to safety measures for vehicle repair. In addition you will identify vehicles that are uneconomical to repair and follow a correct total loss procedure. You will liaise with Fleet Manager, account teams, our approved repair network and insurance companies so that our customers can be updated and the work is carried out to agreed time scales and standards.
We will consider candidates from Solihull and Swindon.
We are looking for an energetic and confident individual with proven experience gained in Accident repair centre environment. Either way you will have the necessary experience to provide advice and support to repair progression to colleagues and propose resolution of repair or progression disputes. We need someone who can handle customer expectations, both internally and externally also identify opportunities to improve our service levels. Ideally you will have VDA/ATA Accreditation or similar qualification.
Finally, you will be highly motivated and happy to take ownership of all you do, whilst also committed to the team.
What’s in it for you?
Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:
- Private Healthcare
- Life Assurance (4x basic salary)
- Company Pension (the company will add in up to 10% into your pension pot every month)
- 25 days holiday (plus bank holidays)
- Competitive basic salary up to £31,000
- Annual Bonus upto £1000
- Volunteering Days
- Charity Fundraising
We are a friendly bunch - more human than corporate and you will find our office environment welcoming. Here is a recent video we put together that shows life at Arval:-
If you have the drive and ambition why not apply today!
Arval are the wheels behind business. The people who make sure the best emergency plumber is on the road, just when we need them. We’re the people behind a million safe journeys, successful business trips and happy holidays – because leasing vehicles is about so much more than just getting from A to B.
From whole fleets for the biggest blue-chip companies, to single vans for savvy traders, prestige cars for company directors and reliable cars for busy families, we keep 10% of Britain’s leased vehicles moving – and we need you to help us do it.
Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).
Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.