About usArval are the wheels behind business. The people who make sure the best emergency plumber is on the road, just when we need them. We’re the people behind a million safe journeys, successful business trips and happy holidays – because leasing vehicles is about so much more than just getting from A to B. From whole fleets for the biggest blue-chip companies, to single vans for savvy traders, prestige cars for company directors and reliable cars for busy families, we keep 10% of Britain’s leased vehicles moving – and we need you to help us do it.
About the role
In this role you will manage the vehicle downtime following damage to our vehicles sustained from road traffic accidents or other causes. You will take inbound calls and make calls to our customers to ensure they are regularly updated on the progress of their car whilst it is off the road and that they are receiving the highest level of customer service in an empathetic way. In addition you will liaise with in-house engineers, our approved repair network and insurance companies so that our customers can be updated and that the work is carried out to agreed time scales and standards.
Pay Zone A3
We are looking for an energetic and confident individual with proven experience gained in either Accident Management or as a Claims Handler ideally. Either way you will have the necessary experience of looking after customers and be confident with handling claims that arise. We need someone who can exceed customer expectations, both internally and externally. You will have a helpful and adaptable approach and be able to manage a high volume workload on an on-going basis. All this whilst ensuring the customer is prioritised.
What’s in it for you? Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:
· Private Healthcare
· Life Assurance
· Company Pension (the company will add in up to 10% into your pension pot every month)
· 25 days holiday (plus bank holidays)
· £20,000 - £23,000 basic salary
· Volunteering Days
· Charity Fundraising
· Free Gym and classes
· Onsite Restaurant
We are a friendly bunch - more human than corporate and you will find our office environment welcoming. Here is a recent video we put together that shows life at Arval:-
If you have the drive and ambition why not apply today!