Customer Service Advisor

Swindon
Standard / Permanent
Job Family:
OPERATION PROCESSING
Experience level:
Secondary Education
Reference number:
SN38013003
Mission:

Customer Service Advisor 

About the role

In this exciting role, you will be the first point of contact for drivers and suppliers and your main focus will be to handle their query with friendly efficiency whilst meeting our quality standards. The work rate will be ever changing with lots of variety to keep you nice and busy. No two days will be the same and you will use your common sense (there are no scripts here) to solve issues whilst ensuring our systems are updated as you go along.

For the ambitious, in this role you will gain an overview of all business areas so will be ideally positioned to decide which direction you want your career to go when the time is right. Prove yourself here and you will follow in the steps of others who have gone on to shine at Arval UK.

Based out of our welcoming Swindon office this role is full time (40 hrs a week) working shifts Monday – Friday between 8:00 am and 6:00pm

The Customer Service Advisor position is in payzone A2 £21,840 basic salary + upto £1,100 bonus  

We operate a hybrid working option, this gives you up to 2 days working from home per week; You will be eligible, once training is complete and you are fully competent in the role. We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

You will also enjoy the outstanding benefits including;

  • Private Healthcare (AXA PPP)
  • Life Assurance
  • Company Pension scheme
  • A range of personal flexible benefits
  • 25 days holiday (plus bank holidays)
  • Free parking
  • Access to great discounts on our products and services
  • To celebrate your first year you will enjoy a ½ holiday or a £75 Love2Shop voucher
  • Paid eye tests and £50 towards your lenses
  • Fantastic onsite café

 

About You

You will be well versed in delivering exceptional customer service – going the extra mile is second nature to you. This role is all about helping our customers so;

  • You must be able to build relationships effortlessly
  • You can quickly understand and take ownership of a customer query
  • Ensure you are providing a satisfactory outcome
  • You’ll be super organised
  • Have the ability to plan and juggle multiple activities with ease
  • You will adjust well to this fast pace of the role
  • We need people who can think on your feet whilst satisfying the customer
  • You will be accurately and updating several databases

If you have proven experience of providing customers with the dedication they deserve and can communicate professionally (both verbally and written), then we want to hear from you. It’s all about ensuring our customers receive great service.

You will be given all the systems training you need and plenty of opportunity to shadow colleagues prior to going live on the phones, followed by continued support as you grow into the role

Application Process

Once shortlisted you will receive a call from one of the recruitment professionals who will take you through the next steps. 

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.