Technical Support Specialist

Standard / Permanent
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Technical Vehicle Fleet Support Specialist

Location: Swindon, Birmingham or Manchester

The Role

We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.

Using your technical expertise, you will also be required to authorise work requests via the 1Link system and where necessary challenge suppliers and suggest an alternative more cost effective solution. Relationships with internal customers, drivers and garages is key to your success in this role as is the ability to update systems and databases.

The Technical Vehicle Fleet Support Specialist is a pay zone level A4 - Which gives you a salary upto £28,000 plus £1,100 bonus and superb corporate benefits

Working week is 40 hours Monday to Friday. We operate a hybrid working option, this gives you up to 2 days working from home per week; You will be eligible, once training is complete and you are fully competent in the role. We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Who We Are Looking For

Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake!

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages.

Key Skills Required:

  • Impressive communication (verbal & written) skills
  • Qualified (ideally) motor vehicle technician
  • Efficient and accurate working style
  • Team player with customer focus

What’s In It For You?

You will also enjoy the outstanding benefits including;

  • Private Healthcare (AXA PPP)
  • Life Assurance
  • Company Pension scheme
  • A range of personal flexible benefits
  • 25 days holiday (plus bank holidays)
  • Free Parking and Gym onsite (Manchester and Swindon only)
  • Access to great discounts on our products and services
  • To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
  • Paid eye tests and £50 towards your lenses
  • Fantastic onsite café (Swindon)
  • Volunteering days
  • Charity Fundraising

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers all the support they need. Going forward this will include a flexible approach with split office/ home working options too.

Application process

Successful applicants will be contacted by the recruitment professionals at ARVAL who will take you through the next steps.

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Why not apply now?

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About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.