Standard / Permanent
Job Family:
Experience level:
Not indicated
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Mid Term Rental Team

About the role 

In this challenging role you will co-ordinate and process all administrative activity associated within our Mid Term Rental (MTR) business: 

You will liaise with our customers (drivers) to arrange mutually convenient times and dates for the vehicle to be delivered to them and then repeat this for collection at the end of contract. Liaise with our internal Account Managers and work very closely with key supplier partners to ensure the logistics is coordinated and carried out as smoothly as possible. You will also keep the customer updated and answer any queries they have too. 

Finally, you will also be responsible for the associated data handling from updating systems and document control All the while maintaining an extremely high level of attention to detail so we remain GDPR compliant. 

Working week is 36.25 hours Monday to Friday. We offer Hybrid working (up to 2 days working from home per week).

The Administrator for the Mid Term Rental team is a pay zone level A2 - Which gives you a salary of upto £20,000 plus £1,100 bonus and superb corporate benefits

We operate a hybrid working option, this gives you up to 2 days working from home per week; You will be eligible, once training is complete and you are fully competent in the role. We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

About you

We are looking for a friendly, team-oriented individual who is organised and can quickly pick up and follow processes. You must have experience of delivering excellent customer service and be proficient in processing data across multiple systems.

Ultimately, this job requires someone with strong administration and communication skills. We want to attract someone who will take real pride in their work to ensure that the customer is receiving the best service possible and that potential improvements are flagged, acknowledged and actioned as we look to grow this business. We need someone who cares about how our customers view us so this is really important.

You will be joining a small but perfectly formed team, so we need someone who is prepared to help out for the good of the team.

If this sounds like you, we’d love to hear from you.

What’s In It For You?

You will also enjoy the outstanding benefits including;

  • Private Healthcare (AXA PPP)
  • Life Assurance
  • Company Pension scheme
  • A range of personal flexible benefits
  • 25 days holiday (plus bank holidays)
  • Free Parking and Gym onsite
  • Access to great discounts on our products and services
  • To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
  • Paid eye tests and £50 towards your lenses
  • Fantastic onsite café
  • Volunteering days
  • Charity Fundraising

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers all the support they need. Going forward this will include a flexible approach with split office/ home working options too.

Application process

Successful applicants will be contacted by the recruitment professionals at ARVAL who will take you through the next steps.

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Why not apply now?

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.