Process Improvement Analyst

Standard / Permanent
Job Family:
Experience level:
Not indicated
Reference number:

Process Improvement Analyst


About us

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they chose. Research shows us that for 2021 and beyond, developing existing products and introducing new ones into the mix is what our customers want. Luckily, at Arval, we have an excellent pedigree in mobility. Listening, changing and evolving are also strengths.

With our new Arval Beyond strategy, we look forward to offering the sustainable, flexible and cost effective solutions our customers want. We are proud to say that our customers will continue to be our priority.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers all the support they need. Going forward this will include a flexible approach with split office/ home working options too. When we are back in, you will find our offices inviting, relaxed and refreshing.


Arval: For the many journeys in life


About the role 

In this role, you would join the central Process Improvement team and be responsible for driving cross-functional process improvements that supports enhanced service delivery, growth, efficiency and other key strategic initiatives. Reporting to the Process & Organisation Manager, this position will require you to scope, plan and execute various improvement projects across the business. You will be expected to deliver a number of large projects a year whilst also providing training, coaching and support that enables business areas to improve quality and exercise continuous improvement.

You will be involved in projects of varying sizes and complexity, sometimes several at a time.  Depending on the project, there may be a need to travel to our other offices in the UK, or to Arval head office in Paris. Additional duties will include coaching teams in Lean & CI techniques and Visual Performance Management as part of our internal Lean deployment. You will champion the identification, design and delivery of process improvement initiatives and ensure post implementation benefits are monitored and measured.


Pay zone level B2.

About you

As a Lean practitioner, you will have a number of completed projects in your portfolio that have delivered tangible benefits and change whilst delighting your customer. If this has been in the leasing or finance sectors, then so much the better. You will be a natural networker, able to build strong lasting relationships across all business areas and at all levels, to quickly understand business objectives and priorities. We need someone experienced in applying the principles of Lean, such as 5S, Visual Performance Management, A3 Problem Solving, Flow Management, Waste Reduction and Coaching. You will also be experienced in facilitating workshops to map current and future processes and have the analytical/statistical skills to make recommendations for improvement. Knowledge of Agile and/or Robotic Process Automation (RPA) would be icing on the cake!


Application process

Applicants invited to the next stage will complete an online video screen. This way, you can tell us all about yourself, before we shortlist who to select for interview. You will be able to do this on your mobile phone, tablet or laptop 24/7, giving you complete flexibility. Full instructions and a Hints & Tips video will follow.


What's in it for you?

Our employees are very important to us and owned by a bank, we all benefit from some excellent benefits. Look at these:


  • Private Healthcare
  • Life Assurance
  • Company Pension (the company will add in up to 10% into your pension pot every month)
  • 25 days holiday (plus bank holidays)
  • Competitive (£35-45,000) basic salary
  • Annual Bonus (up to £4,200)
  • Company car or car allowance (£417pcm)
  • Volunteering Days
  • Charity Fundraising
  • Access to Talent programs


Here is a recent video we put together that shows life at Arval pre Covid:-


If you have the skills and passion with the desire for a new challenge in 2021, why not apply today.



At Arval, we celebrate the diverse nature of our customers and so strive to develop diverse teams in which everyone feels safe to be their authentic self. This means we actively encourage people from underrepresented backgrounds to apply and we do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age. We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

About Arval BNP Paribas:

Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – large international corporates, SMEs and professionals – tailored solutions that optimise their employees’ mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 29 countries by over 6,500 employees. Arval’s total leased fleet adds up to 1,103,835 vehicles throughout the world (December 2017).

Arval is a founding member of the Element-Arval Global Alliance, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongs to the Retail Banking core activity.