FAQ's: Invoicing - Business Contract Hire

Frequently Asked Questions

When will I start paying for my vehicle?

Your initial payment will be taken once we have been notified that you have accepted delivery of the vehicle.  This payment will be collected via direct debit on or around 10 working days after.  If you are unsure of the amount of your initial payment you can view on your quotation.

You will then be charged on the first of the month with payment taken on or just after the 15th of the month.

Only once we are notified of your vehicle delivery, will we generate the request for payment.  Occasionally there could be a delay with the delivery notification. This will mean you may find that your first two payments are in close proximity to each other, and in some cases there could be two payments in one month.   For example; if you took delivery of your vehicle on the 10th of the month, but we were not notified of this until the 22nd, then your initial payment notification would be emailed on 23rd and collect by Direct Debit 10 working days later (i.e. on or about the 5th of the following month) and then your first regular monthly rental would be collected on the 15th.  This would mean you had two rentals collected in the same month due to the late notification of the delivery. 

Will I receive a paper invoice?

Some of our customers receive paper invoices and some have electronic versions available online if required.  To understand what set up you have or to change it, please contact Arval.

How will I be notified of non-standard charges for example a parking fine?

Any charges which are not the monthly rental for your vehicle will be issued on a vehicle services invoice and this will either be posted to you or available online with an email notification.

Why am I being charged for an additional amount for the road fund licence?

The government annually reviews the road fund licence cost. Any change to that value (whether charges or credits) will be passed back to you as a non-standard charge following the purchase of the road fund licence.

Why has my monthly rental changed after my contract ended?

It is your responsibility to return the vehicle at the end of your contract.  If your vehicle has not been returned as required, then your monthly payment will reset to the actual true monthly rental.

You will be aware that when you first entered into your contract, you made an initial payment which was applied across the term of your contract. This initial payment adjusted the amount you actually paid each month. At the end of the contract that initial payment has effectively been used up and so any payments after that will be for the actual monthly rental without that discount applied to it.