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Frequently asked questions - Personal Contract Hire

Frequently Asked Questions

As a Personal Contract Hire customer when will I start paying for my vehicle?

Your initial payment will be taken once we have been notified that you have accepted delivery of the vehicle. This payment will be collected via direct debit on or around 10 working days after.  If you are unsure of the amount of your initial payment you can view this on the page one of your contract.

You will then be charged on the first of the month with payment taken on or just after the 15th of the month.

Only once we are notified of your vehicle delivery, will we generate the request for payment. Occasionally there could be a delay with the delivery notification. This will mean you may find that your first two payments are in close proximity to each other, and in some cases there could be two payments in one month. For example; if you took delivery of your vehicle on the 10th of the month, but we were not notified of this until the 22nd, then your initial payment notification would be emailed on 23rd and collect by Direct Debit 10 working days later (i.e. on or about the 5th of the following month) and then your first regular monthly rental would be collected on the 15th.  This would mean you had two rentals collected in the same month due to the late notification of the delivery. 

Will I receive a paper invoice?

No. You can view the regular amount you need to pay on page one of your contract

The only time we will get in touch, is in advance of any additional charges, such as a parking fine or maintenance charge.

How will I be notified of non-standard charges for example a parking fine?

We will notify you of any additional charges, such as a parking fine or maintenance charge at least 10 working days before we take the amount from your bank account. If you want further details of the charge you can get these from your online account. If you have not logged into your account before then, when we write to you to notify you of the additional charge, we will send you details of how to log on.

Why am I being charged for an additional amount for the road fund licence?

The government annually reviews the road fund licence cost. Any change to that value (whether charges or credits) will be passed back to you as a non-standard charge following the purchase of the road fund licence.

Why has my monthly rental changed after my contract ended?

It is your responsibility to return the vehicle at the end of your contract.  If your vehicle has not been returned as required, then your monthly payment will reset to the actual true monthly rental.

You will be aware that when you first entered into your contract, you made an initial payment which was applied across the term of your contract. This initial payment adjusted the amount you actually paid each month. At the end of the contract that initial payment has effectively been used up and so any payments after that will be for the actual monthly rental without that discount applied to it. 

Please contact your Arval account team as soon as possible to arrange for your vehicle to be collected.