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Frequently asked questions - Personal Contract Hire New

Frequently Asked Questions

As a Personal Contract Hire customer when will I start paying for my vehicle?

Your initial payment will be taken once we have been notified that you have accepted delivery of the vehicle.  This payment will be collected via direct debit on or around 10 working days after.  If you are unsure of the amount of your initial payment you can view this on page one of your contract.

You will then be charged monthly based on your date of delivery, for example if your vehicle was delivered on the 7th of the month that will be the date of your regular monthly payment.   If the 7th falls on a weekend/bank holiday we will take your payment on the next working day.  

Where your delivery date is towards the end of the month i.e. 29th, 30th or 31st, but that date does not occur in the month, your payment will be taken on or within 3 working days of the due date.

Will I receive a paper invoice?

No. You can view the regular amount you need to pay on page one of your contract

The only time we will get in touch, is in advance of any additional charges, such as a parking fine or maintenance charge.

How will I be notified of any additional charges for example a parking fine?

We will notify you of any additional charges, such as a parking fine or maintenance charge at least 10 working days before we take the amount from your bank account. If you want further details of the charge you can get these from your online account. If you have not logged into your account before then, when we write to you to notify you of the additional charge, we will send you details of how to log on.

Why am I being charged for an additional amount for the road fund licence?

The government annually reviews the road fund licence cost. Any change to that value (whether charges or credits) will be passed back to you as a non-standard charge following the purchase of the road fund licence.

Why has my monthly rental changed after my contract ended?

It is your responsibility to return the vehicle at the end of your contract.  If your vehicle has not been returned as required, then your monthly payment will reset to the actual true monthly rental.

You will be aware that when you first entered into your contract, you made an initial payment which was applied across the term of your contract. This initial payment adjusted the amount you actually paid each month. At the end of the contract that initial payment has effectively been used up and so any payments after that will be for the actual monthly rental without that discount applied to it. 

Please contact your Arval account team as soon as possible to arrange for your vehicle to be collected.