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Frequently Asked Questions
For questions relating to your maintenance contract, servicing and MOT booking, what to do if you have a problem and more, please see below.
Within the Arval Maintenance product, we cover all routine work required during the vehicle’s contract term (this is based on manufacturer guidelines).
This will include:
- Routine servicing
- breakdown cover,
- worn items.
Work not covered** includes:
Glass/windscreens, accident damage, driver abuse, damage and replacement because of neglect. Lost or damaged Locking wheel nuts, keys, compressors from the boot and charging leads are also not covered. The charges for these will be billed via a vehicle service invoice.
*We have a Fair Play policy on car tyres. This means that damaged tyres will be replaced inside the maintenance budget on cars. Replacements in the event of abuse, neglect, theft or
vandalism will be recharged.
Van charges: Tyres replaced due to fair wear and tear will be charged inside the maintenance budget. Damaged tyres on vans will be recharged to the customer as a percentage based on the tread remaining.
|0.0mm - 3.9mm||No Recharge|
|4.0mm - 5.9mm||25% Recharge|
|6.0mm - 6.9mm||50% Recharge|
|7.0mm - 7.9mm||75% Recharge|
**These charges will be billed through a vehicle services invoice.
There is currently a £350 + VAT notification threshold. If the work is over this amount and a recharge is applicable, we will contact you.
You must ensure the vehicle is serviced at the manufacturer’s recommended service intervals, and any other occasions when faults arise. Service schedules vary between vehicles, and not all vehicles have service indicators, late servicing may invalidate the warranty. For advice on your vehicle, your local dealer will be able to assist. At all times, ensure that the tyre pressures, oil and coolant levels and anti-freeze levels or similar matters are maintained to the manufacturer’s specifications.
You must also ensure that a current MOT test certificate is obtained for the vehicle when this becomes necessary. If you are unsure as to the date of expiry, please contact your customer services team. Please do not allow the vehicle to be used without a current certificate.
To book a service or MOT choose one of the following options:
- Book your service/MOT online*
Call the Arval Contact Centre on 0370 600 4499.
They will locate your nearest Serving Garage at a date convenient to you
* A few things to make you aware of if you book online:
- Please do not use this web link for tyres, glass and accident repair. Instead, contact us on 0370 600 4499 for assistance.
- There is an agreed service level with our Dealerships of 10 working days for courtesy vehicles or delivery and collection for routine maintenance and service (subject to garage availability).
- The delivery calendar presented in this tool is populated by the supplying dealer - please use the dates provided as a guide only.
If you are experiencing a technical issue with your vehicle such as warning lights, start-up issues or concerns around warranty, its best to get your vehicle booked in with your dealer.
If you need assistance in getting your vehicle booked in for repairs call the Arval Contact Centre on 0370 600 4499 or book online https://www.arval.co.uk/customer-support/service-booking
The majority of new diesel cars and vans feature technology called Selective Catalytic Reduction (SCR). This uses a liquid called AdBlue to help reduced harmful nitrogen oxide (NOx) emissions from the exhaust. AdBlue is a non-toxic, non-flammable, biodegradable additive that is 32.5% high purity urea, mixed with 67.5% ionised water.
Each vehicle’s AdBlue tank will typically be filled during routine servicing but top-ups might also be required.
If this is the case, we recommend visiting your local dealer or an approved Service Centre where it can be filled for you. Any charges will be billed to you.
Most modern diesel vehicles are fitted with a Diesel Particulate Filter (DPF), which removes harmful soot from the exhaust gases before they enter the atmosphere. The DPF traps soot particle’s (particulates) that are produced in the exhaust gas. The DPF continues to do this until a predetermined level is reached. At this point, it will promptly clean itself by heating up and burning off the accumulated soot particles. This process is known as DPF Regeneration.
To carry out the regeneration, the DPF needs to reach and maintain a higher exhaust temperature than normal. Under most conditions, your car can do this unaided.
However, in some circumstances, it can’t reach the required temperature (usually due to frequent short journeys or stop-start driving), in which case the driver is normally alerted by a warning light and/or a message appearing in the instrument panel.
Firstly, do not ignore it. If the light has come in, it does not necessarily mean there is a fault. It’s simply telling you that the Diesel Particulate Filter on your car needs help in carrying out the DPF Regeneration. To do this, you need to drive in a particular way to increase the exhaust temperature.
Please refer to the driver handbook or contact your local dealer for specific guidelines relevant to the make and model of your vehicle.
If the DPF needs replacing as a result of ignoring the warning lights or messages, the cost of replacing the DPF may not be covered by the manufacturer’s warranty.
Please contact the Arval Call Centre on 0370 600 4499 and we will be able to help.