A reminder of our policy

When vehicles are returned at the end of their contract, they should be in good condition. All electronic safety features and devices must be in working order. There should be no rust or corrosion.

The vehicle must be roadworthy and no dashboard lights should be illuminated. The vehicle must have been serviced according to the manufacturer’s servicing/maintenance schedule. Tyres should not have any damage to sidewalls or tread.

To remove ambiguity around exactly what we mean by ‘good condition’, we use the British Vehicle Rental and Leasing Association’s (BVRLA) ‘Guide to Fair Wear and Tear’. These independent guidelines allow us to apply fair and consistent standards to the condition of the vehicle at the end of the contract and determine whether any charges should apply.

Click here to review the full BVRLA Fair Wear and Tear Guides which detail the standards for the contract hire and leasing industry.

View the BVRLA Fair Wear and Tear Guide for cars 
View the BVRLA Fair Wear and Tear Guide for vans

As you approach the end of your contract with Arval, we hope you have enjoyed driving your leased vehicle. As part of the returns process, there are 6 key steps you’ll want to follow. These will help you check your vehicle prior to returning it, and help prevent any unnecessary charges. For more information visit our website:

Please download and read the full document to ensure that you are up to date with the Arval policy for returning vehicles. It could help you and your drivers, to avoid unnecessary end of contract damage charges as well as saving you time and hassle.

Download and read the full guide > 

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