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Update on COVID-19 and Arval’s service

Your questions answered

We’ve included answers to some of the most common questions on COVID-19 we’re receiving from corporate customers below.

Is the supply and collection of vehicles or services currently affected?

We are working closely with our partners to manage any risks to our supply chain as the situation develops.

Currently, non-essential long-term lease vehicle deliveries and collections have been cancelled due to the lockdown.

  • • If you have vehicles on fleet, which were due to be collected during the lockdown please retain them in a roadworthy condition. When the government confirms the restrictions have been lifted we will be in touch to confirm collection arrangements.
  • • If your business is part of delivering critical services and needs a vehicle to be delivered please let us know. To understand if there is any risk of infection, delivery drivers will be in touch prior to the delivery to discuss specific arrangements to manage any risk of infection.
  • • If your business needs a short or mid-term vehicle rental, please contact your Business Manager to discuss your requirements.

We are regularly receiving information from manufacturers regarding vehicle availability and will contact customers to discuss their specific circumstances. 

What’s currently happening with tyres, servicing, repairs and accident management?

The government has confirmed that from 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by six months.

While this extension is in place, it goes without saying that fleet vehicles need to be kept in a roadworthy condition. Guidance from the DVLA is updated regularly on gov.uk.

We hope that you understand, keeping critical fleets mobile is our main priority so we would like to ask if it’s not urgent, please leave it until the virus situation settles.

For anything urgent during the lockdown, limited services are in operation and suppliers have skeleton staff to cope with emergencies and to keep customers mobile.

Our staff are working remotely and they are able to answer driver questions on site closures, routine servicing, repairs including glass via the Arval Contact Centre on 0370 600 4499.

• Tyre replacements should be booked in advance with ATS via our website to give the branch the best opportunity to manage the increase in requests that they are experiencing.
• Routine servicing and MOTs can also be booked via our website, however, we recommend allowing as much time as possible.
• Accident management and breakdown processes remain the same at this time, depending on your contract arrangements.

Is financial support available if my business is affected during this challenging time?

The government has provided increased support for businesses with the latest information available on gov.uk.

We appreciate that Coronavirus is extremely challenging for all our customers’ cash flow and we would encourage you to get in touch with your Business Manager straight away if you are experiencing any financial challenges so we can discuss options.

Can drivers avoid paying BIK tax while they are not using their vehicle due to the Covid-19 situation?

We are aware of some media coverage on this subject; but we would strongly recommend that company vehicle drivers seek independent tax advice or contact HMRC for more information and clarification.

What are you doing to reduce the risk of infection within Arval?

In addition to our sites being in lockdown, as part of the BNP Paribas Group, Arval has taken ongoing and comprehensive measures to help reduce the spread of the virus. 

Laptops are available for relevant employees, enabling them to carry out their roles remotely from home. All business travel and face to face meetings are suspended, now carried out using conference calls, skype or other digital solutions.

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