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Complaints publication summary
Firm name: Arval UK Limited
Group: BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 1 July 2021 to 31 December 2021
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire
Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
---|---|---|---|---|---|---|---|
Credit Related | 32 complaints per 1000 regulated accounts | 1934 | 1891 | N/A | N/A | 70.1% | N/A |