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Complaints publication summary

Firm name: Arval UK Limited

Group: BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 1 January 2020 to 30 June 2020
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire


Product / service groupingProvision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit Related34 complaints per 1000 regulated accounts16771613N/AN/A64.7%N/A