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Group: BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 1 July 2021 to 31 December 2021
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire
|Product / service grouping||Provision (at reporting period end date)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Credit Related||32 complaints per 1000 regulated accounts||1934||1891||N/A||N/A||70.1%||N/A|