Complaints publication summary

Firm name: Arval UK Limited

Group: BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 1 January 2020 to 30 June 2020
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire

Product / service grouping	Provision (at reporting period end date)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Credit Related	34 complaints per 1000 regulated accounts	1677	1613	N/A	N/A	64.7%	N/A