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Complaints publication summary

Firm name: Arval UK Limited

Group: BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report:01 July 2023 to 31 December 2023
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire

 

Product / service groupingProvision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit Related32 complaints per 1000 regulated accounts18651963N/AN/A72%N/A