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Complaints publication summary

Firm name: Arval UK Limited

Group: (if applicable): BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 1 July 2019 to 31 December 2019
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire


Product / service groupingProvision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit Related45 complaints per 1000 regulated accounts20401997N/AN/A73.7%N/A