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Complaints publication summary
Firm name: Arval UK Limited
Group: (if applicable): BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 1 July 2019 to 31 December 2019
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Credit Related | 45 complaints per 1000 regulated accounts | 2040 | 1997 | N/A | N/A | 73.7% | N/A |