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Complaints publication summary
Firm name: Arval UK Limited
Group: BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 1 January 2020 to 30 June 2020
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Credit Related | 34 complaints per 1000 regulated accounts | 1677 | 1613 | N/A | N/A | 64.7% | N/A |