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Providing great service means delivering consistent levels of support to you and so we have put the structures and processes in place to do that.
As part of our Account Team Structure you will be allocated a Business Manager and an Account Manager. Their job will be to understand your business requirements and help you to meet your objectives. They will be on hand to provide support so you will always be clear on who you need to contact if you need us. From regular face-to-face meetings to daily telephone or email conversations, they will become an extension of your business to make sure that your vehicle fleet stays on track.
Fleet Reviews will be available throughout the year. For some customers this is quarterly, for others slightly less, depending on what suits them. We will provide analysis of your fleet performance providing an opportunity to discuss your latest priorities and challenges and how we will support you with them.
Plus we run customer events, giving you the opportunity to network with and learn from other fleet managers and allowing us to talk to you about the latest good practices. These include safety and CSR related events, right through to specialist van seminars and roadshows giving your drivers the chance to test drive models within their choice list.
The benefits to you:
Clear and familiar points of contact who understand your requirements
Regular reviews to discuss strategy and identify areas for fleet improvement
The opportunity to attend value add events and network with other fleet managers