Raise a Complaint

At Arval, we are committed to providing products and services of the very highest standards.

If you feel that we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you.

In order to do this, we would like you to tell us:

  • Your personal and company information
  • Provide details of your complaint
  • What would be your desired outcome

What we will then do with your complaint:

  • We will be in touch with you as soon as possible to let you know what will happen next
  • We will investigate your complaint objectively and fairly
  • We will be in touch to let you know the outcome
  • When we have dealt with your complaint, we will see what we can learn from your experience and feedback in order to continuously improve

How we will deal with your complaint:

We will do all we can to resolve your complaint within 24 hours from receipt, however, if we are unable to do this, we will contact you within 5 working days to both acknowledge and update you on the progress of your complaint, and also let you know when you can expect a proposed solution. 

The Financial Ombudsman Service:

If you are a regulated customer and we have not issued our final response within 8 weeks from the date you first raised the complaint, or if you are dissatisfied with our response, you can ask the Financial Ombudsmen Service for an independent review.  The Financial Services Ombudsman will only consider your complaint once you have tried to resolve it with us, so please do contact us in the first instance and we will do all we can to help. 

The Financial Ombudsman Service can be contacted at complaint.info@financial-ombudsman.org.uk or you can call them on 0300 123 9 123 or 0800 023 4567.

How you can complain:

We've made it easy for you to complain, by completing the below information, in order that we can investigate and resolve your complaint. 

If you prefer you can call us on 0345 266 5602.

You can also write to us at the following address:

Arval UK Limited 
Whitehill House 
Windmill Hill 
Swindon
SN5 6PE

If you would prefer to submit your complaint, please complete all of the following fields below.

You can view our Complaints Publication Summary here.

Raise a Complaint Form