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At Arval we are committed to providing services of very high standard.
If you feel we haven’t lived up to your expectations in any way, we’d like to know so that we can put things right for you.
In order to do this, please could you tell us:
We will then do the following with your complaint:
How we will resolve your complaint?
We will do all we can to resolve your complaint within 5 days of receipt, but if we are unable to do this, we will contact you within that time to both acknowledge and update you on the progress of your complaint.
The Financial Ombudsman Service:
If you’re a regulated customer and we have not issued our final response within 8 weeks from the date you first raised the complaint, or if you are dissatisfied with our response, you can ask the Financial Ombudsman Service (FOS) for an independent review. The FOS will only consider your complaint once you have tried to resolve it with us, so please contact us in the first instance and we will do all we can to help.
You can contact the Financial Ombudsman Service through one of the following ways:
How do I raise a complaint?:
We’ve made it easy for you to raise your complaint, by completing the below information, in order that we can investigate and resolve your complaint.
You can view our Complaints Publication Summary here.