In these unprecedented times, we appreciate that COVID-19 may be having an impact on your financial situation.
If your income has been affected, we have a range of options to help you. This includes the option to defer making payments under your rental agreement, without being considered to be in arrears.
If you are experiencing any financial challenges, please email us so we can discuss your needs and the available options. Please include your name, registration number and telephone number – but do not include any financially sensitive information – and send it to email@example.com. Please do not amend or cancel your Direct Debit without talking to us first.
We will do our very best to get back to you as soon as we can with some options, however, because we are experiencing a very large number of emails and queries around this, we ask you to bear with us and we will come back to you as soon as possible.
The government has also provided increased support for businesses and individuals with the latest information available on gov.uk.
No, although you have received an invoice a payment will not be deducted from your account during the payment break period. Our invoices are auto-generated and we have to issue them for VAT purposes.
As it is a payment break you will still need to pay the amount, but after the payment holiday, as part of your agreed payment terms.
Yes, we can provide you with an early termination quote if you provide your current mileage.
Before you terminate your contract we can also discuss alternative payment options if you have financial concerns. Please contact firstname.lastname@example.org
To support you during COVID-19 we can amend your contract to reflect your reduced mileage. Please contact your Arval account manager and they will be happy to discuss your situation and provide you with a quote.
If you are on a payment break your contracted mileage will remain unchanged.
The government has confirmed that MOT expiry dates falling on-or-after 30 March 2020 for cars, motorcycles and light vans, will be extended by six months ending September 2020. You can find out more on gov.uk.
While this extension is in place, we would encourage you to speak with us first before trying to book an MOT.
You still need to keep your vehicle in a roadworthy condition and ensure you start the engine on a regular basis. If you do carry out checks on your vehicle at home, we have created a road safety guide to help you.
Deliveries and collections are gradually being phased back in and prioritised according to individual arrangementsand subject to Government guidelines.
If your vehicle is due to be collected we will be in touch with you directly. If you have an urgent need, please call us on 0345 266 5287 and we will aim to speak to you as soon as we can.
If you have already ordered a vehicle, where dealers are re-opening some are now available for delivery.
We are also working closely with our dealer network to address the vehicle delivery backlog, which has built up over the lockdown period. We’d like to ask you to bear with us, as there may still be a delay to your latest estimated delivery date but we are working to get your vehicle to you as soon as possible.
Due to the COVID-19 restrictions in place, we have had to make some changes to our collections availability. We are prioritising them according to individual arrangements and subject to government guidelines.
If your contract is ending and you no longer want to use your vehicle it must be parked safely and legally (e.g. with a parking permit), and keys must be kept in a secure place. We will also require photographic evidence of the mileage via the odometer. Please then email your details, the mileage and photograph to: email@example.com. For urgent matters only, please call 0345 266 5287.
Alternatively, you can continue to use your vehicle; if the contract expiry date is reached we will extend it for you. As advised by the government if your MOT is due to expire on or after 30 March 2020 and it can’t be completed, an extension will be granted for 6 months as long as the vehicle is roadworthy. Arval will ensure that it is taxed. You must ensure that your insurance remains in place.
If you wish to discuss this with a member of the team including payment detail please email us at firstname.lastname@example.org. If you need to speak to us urgently please call on 0345 266 5287 and we will aim to speak to you as soon as we can.
Yes, HMRC has now provided greater clarity for employers on company car availability for members of staff who are furloughed and for those who want to change salary sacrifice arrangements.
You can find out more from HMRC here and we would recommend seeking independent tax advice before making any changes to your existing company policies.
Unfortunately, your K4K will now not be taking place due to the unprecedented circumstances. Please remain in your existing vehicle until we notify you of your new vehicle being available.
Due to lockdown, limited services are in operation as suppliers have skeleton staff to cope with emergencies and to keep customers mobile, however more is becoming possible as the lockdown measures ease.
Our staff are working remotely, and can be contacted to discuss, routine servicing, repairs including glass and MOTs via the Arval Contact Centre on 0370 600 4499.
This team only deals with these matters – not financial payments.
Keeping critical vehicles mobile is the main priority, so to help reduce demand we would like to ask if it’s not urgent, please leave it until the virus situation settles.
If you would like to carry out checks at home we have a vehicle road safety guide to help.
Tyre replacement providers are now largely open and replacements can also be booked with ATS via our website to give the branch the best opportunity to manage the requests that they are experiencing
Routine servicing and MOTs can also be booked via our website, however, we recommend getting in touch with us to discuss arrangements
Accident management and breakdown processes remain the same at this time, depending on your contract arrangements