Home > Customer Support

Customer Support

Online Services

Manage your account, request help, and access information – 24/7.

Book a service, MOT or repair

Book a service, MOT or repair appointment for your vehicle, online.

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Book replacement tyres

Book a tyre appointment quickly and easily, online, with ATS Euromaster.

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Travel documents

Order an overseas pack, which includes the essential VE103 doc, at least 5 days before travel.

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Permits & letters

Request a letter of authority for congestion charge discount, impounded-vehicle release, replacement items, or a parking permit.

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Ordered a vehicle?

If you’ve ordered a vehicle, you can use this form to request an update on your delivery date or cancel your order.

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Make a complaint

If we haven’t lived up to your expectations, please get in touch so we can try to make things right.

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Access your invoices

Login to your My Arval account to access your vehicle invoices.

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Early termination

Find out more about returning your vehicle early, and request a quote online.

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Vehicle collection request

Select your preferred collection date and submit the form. Please provide 5 working days’ notice. We are unable to collect at the weekend.

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INFORMATION AND ADVICE

Managing your contract

Answers to questions about contracts, queries, and everything in between.

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Invoicing

For queries about payment, including vehicle road tax.

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Money worries

Is money worrying you? Find out how we can help if you’re experiencing financial difficulties or a change in circumstances.

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Maintenance FAQs

Find out the answers to some of our most frequently asked questions about servicing, maintenance and faulty vehicles.

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In case of emergency

Had an accident or broken down? Here's everything you need to know.

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Glass replacement

Find out how to arrange for vehicle glass repair and replacement.

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Arval Total Care FAQs

Discover answers to the most common questions we’re asked about our insured leased vehicle product.

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Electric vehicle (EV) FAQs

Information and advice about driving and running an electric vehicle.

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Fines

For more information about what happens if you receive a fine, Penalty Charge Notice or Intended Prosecution.

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Additional support

Find out what to do if illness or injury, medical conditions, home life or financial worries mean you need some extra support.

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Vehicle issues

Here’s what you need to do if you have questions about issues with your vehicle, or if your vehicle has been written off or stolen.

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At the end of your contract

End of contract FAQs

Common questions and answers about what happens at the end of your contract.

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Returning your vehicle

Find out everything you need to do before returning the vehicle to us, including acceptable vehicle condition.

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Buying your vehicle

You, or someone you know, could have the option to buy the vehicle - find out more.

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Keeping your vehicle

If you’re still happy with your vehicle as you approach the end of your contract, you may be able to keep it for longer. Find out more.

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