man in mask in car

An update from Paul Hyne, Commercial Director

Your Questions Answered


1. What is happening with vehicle collections?

We are working on solutions to offer increased flexibility with the collection and return of vehicles. We are also offering vehicle contract extensions, if appropriate.

If you have vehicles coming up for return, please let your Business Manager know as soon as you can and we’ll develop a plan to organise arrangements, which suit your drivers’ needs.

Things are improving, however collections continue to take longer than they used to do and we expect this will remain this way for the foreseeable future. This is due to a number of factors, notably additional safety measures that continue to help to keep everyone safe. They includes:

  • The use of public transport has reduced and adapted minibuses enable suppliers to transport up to three drivers at a time.
  • All inspections are done in a distanced way and keys are being placed into bags so no contact is made. In some instances we are inspecting and collecting separately.
  • Where possible and safe for all parties, bulk vehicle collections are being scheduled.

If there is an urgent collection, please contact your Business Manager.


2. What is happening with vehicle deliveries?

We know that your drivers will be keen to take delivery of their new vehicles. Our dealer network is working quickly to get vehicles delivered as soon as possible, subject to the latest Government guidelines.

The backlog of deliveries which built up over the lockdown period is being cleared.

Due to the changing situation with COVID-19 we continue to work with estimated delivery dates. If drivers have been given an expected delivery date, which is now getting very close or has passed, they will receive a new date very soon.

The dealer will confirm delivery arrangements to ensure everyone’s safety when vehicles are delivered.

If drivers already have a vehicle provided by Arval, they can continue to use them until a new vehicle is delivered.


3. Why can’t you work with additional collection partners?

When the pandemic first impacted our services several months ago, we on-boarded an additional partner to help increase capacity in this area.

We continue to explore further options to make this more efficient. However, we need to ensure that any new partner is able to follow the correct operational processes and follows the high standards we expect, to make this work effectively.


4. What’s happening with tyres, servicing, repairs and accident management?

We would encourage drivers to book in advance, because due to social distancing requirements and other factors, regular services are taking longer than usual. Our supply partners are focussed on managing emergencies and keeping customers mobile.

To book and discuss arrangements for routine servicing and repairs - including glass and MOTs – drivers should call the Arval Contact Centre on 0370 600 4499.

Please bear with the contact centre team as they are experiencing an increased volume of enquiries.

To help us manage volumes, we would like to ask drivers that if it’s not urgent, please leave it until things settle down. 

  • Tyre replacements can be booked with ATS via the website
  • Accident management and breakdown processes remain the same at this time, depending on contract arrangements.


5. Is financial support available if my business is affected?

The government has provided increased support for businesses with the latest information available on

We appreciate that Coronavirus is extremely challenging for all our customers’ cash flows and we would encourage you to get in touch with your Business Manager straight away if you are experiencing any financial challenges so that we can discuss options.


6. Has HMRC provided any guidance on company car tax and salary sacrifice for employers?

Yes, HMRC has provided greater clarity for employers on company cars and for those who want to change salary sacrifice arrangements.

You can find out more from HMRC here and we would recommend seeking independent tax advice before making any changes to your existing company policies.


7. Can company car drivers avoid paying BIK tax while they’re not using their vehicles?

We would recommend that drivers seek independent tax advice on this matter and contact HMRC for confirmation.

HMRC has provided guidance for employers on BIK and salary sacrifice here


9. What is the situation with MOTs and the extension which was in place during lockdown?

The government confirmed that if an MOT expiry date falls on-or-after 30 March until 31 July 2020 for cars, motorcycles and light vans, it would be extended by six months. To explain how this extension works in practice the DVLA has provided the following example:

If a vehicle’s MOT was due to expire on 3 May 2020, this will automatically be extended to 3 November 2020. A vehicle will need an MOT test by this date.

You can find out more on how the extension works on

If a vehicle’s MOT expires on or after 1 August 2020, an MOT certificate will not be extended. In this case, an MOT must be booked as usual.

We would encourage your drivers to speak with us first – via their Account Manager – before trying to book an MOT.

Vehicles must be kept in a roadworthy condition - please ensure your drivers start their engines on a regular basis.


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