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ARTICLE: An update from Paul Hyne, Commercial Director

Products & services 13 Oct 2020

Essential services will continue during lockdown

In-line with updated Government guidance and working closely with our supply chain partners, I’d like to let you know that currently our core services will continue during the lockdown period. We will of course be prioritising key workers and businesses critical to keeping the country healthy and running.

In order to handle the large volume of enquiries which arise during lockdown we have made sure that our frontline staff in the Arval Contact Centre, Customer Services and your Account Manager will be available and where needed, able to work safely from our COVID-19 adapted offices.

Core services including:

  • servicing, maintenance, repairs and MOTs will continue
  • accident management, breakdown, emergency tyre and glass replacement are unaffected
  • short and medium term vehicle rental arrangements will remain open
  • vehicle collections and deliveries will continue, but lead times may increase


During this challenging time, businesses and organisations face increased financial pressures. We are able to discuss options to help and organise contract extensions if you feel this is appropriate.

As always, your Business Manager is available to help answer any questions you may have. To save you time, we’ve also collated answers to some of the most frequently asked questions. I will of course keep you updated if anything changes over the coming days and weeks that has an impact on our key services.

Thank you for your understanding, please stay safe and healthy,

Paul Hyne,

Commercial Director, Arval UK



Your Questions Answered


Will I be able to get through to Arval?

Yes, following the latest Government guidance, essential members of our driver helpdesk and customer services teams will continue to work in the office. We’ve adapted our workplace to help keep them safe and this means that we will be able to answer your enquiries as quickly as possible.

As you can imagine we are still experiencing an increased volume of enquires. If you’ve already been in touch then we will come back to you, so please continue to bear with us during this difficult time.


Are vehicle collections still taking place?

Yes, subject to Government guidelines we continue to work as quickly as possible to collect your vehicles but during lockdown it does take longer than usual. We can offer vehicle contract extensions, if appropriate.

If you have vehicles coming up for return, please let your Account Manager know as soon as you can and we’ll develop a plan to organise arrangements which suit your drivers’ needs.

We have worked with our supply chain to ensure all guidelines are being met. Additional safety measures mean:

  • The use of public transport has reduced and adapted minibuses enable suppliers to transport up to three drivers at a time
  • All inspections are done in a distanced way and keys are being placed into bags so no contact is made. In some instances we are inspecting and collecting separately
  • Where possible and safe for all parties, bulk vehicle collections are being scheduled

If there is an urgent collection, please contact your Account Manager.


Are vehicle deliveries still taking place?

Yes, subject to the latest Government guidelines, our dealer network is working to get vehicles delivered as soon as possible. We know that your drivers will be keen to take delivery of their new vehicles.

Due to the changing situation with COVID-19 we continue to work with estimated delivery dates. If drivers have been given an expected delivery date which is now getting very close or has passed, they will receive a new date very soon.

The dealer will confirm delivery arrangements to ensure everyone’s safety when vehicles are delivered.

If drivers already have a vehicle provided by Arval, they can continue to use them until a new vehicle is delivered.


What’s happening with tyres, servicing, repairs and accident management?

As an essential service and in-line with Government guidance, these services are still being carried out.

Where possible, we would encourage drivers to book in advance and allow increased time for work to be carried out.

To book and discuss arrangements for routine servicing and repairs - including glass and MOTs – drivers should call the Arval Contact Centre on 0370 600 4499.

To help us manage volumes, we would like to ask drivers that if it’s not urgent, please leave it until things settle down. 

  • Tyre replacements can be booked with ATS via the website
  • Accident management and breakdown processes remain the same at this time, depending on contract arrangements.


Is financial support available if my business is affected?

The government has provided increased support for businesses with the latest information available on

We appreciate that Coronavirus is extremely challenging for all our customers’ cash flows and we would encourage you to get in touch with your Business Manager straight away if you are experiencing any financial challenges so that we can discuss options.


Has HMRC provided any guidance on company car tax and salary sacrifice for employers?

Yes, HMRC has provided greater clarity for employers on company cars and for those who want to change salary sacrifice arrangements.

You can find out more from HMRC here and we would recommend seeking independent tax advice before making any changes to your existing company policies.


Can company car drivers avoid paying BIK tax while they’re not using their vehicles?

We would recommend that drivers seek independent tax advice on this matter and contact HMRC for confirmation.

HMRC has provided guidance for employers on BIK and salary sacrifice here.


Are MOTs still being carried out during lockdown?

Yes, as an essential service, MOTs continue to be carried out during lockdown. We would encourage your drivers to speak with us first – via the Arval Contact Centre on 0370 600 4499. – before trying to book an MOT.

Vehicles must be kept in a roadworthy condition – if unused for a period of time, please ensure your drivers start their engines on a regular basis.



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