Personal Contract Hire (PCH) is a type of long-term car rental. You get to drive a brand new vehicle in exchange for a fixed monthly payment. You choose the contract length and mileage allowance you need.
Business Contract Hire (BCH) gives you and your employees hassle-free access to fixed-cost company vehicles. Run reliable new vehicles without spending large sums of working capital, with VAT incentives to boot.
Your initial payment will be taken once we have been notified that you have accepted delivery of the vehicle. This payment will be collected via direct debit on or around 10 working days after. If you are unsure of the amount of your initial payment you can view this on page one of your contract.
You will then be charged monthly on the day you chose on the Direct Debit mandate.
Occasionally there could be a delay with the delivery notification. This will mean, you may find that your first two payments are in close proximity to each other, and in some cases there could be two payments in one month.
This would only occur in the first month and all following payments would be monthly as described above.
Can I take my lease car abroad?
Yes, as long as you have the following (legally required) documents:
- An original VE103 Documentation - Insurance Certificate - Passport
We are able to issue a VE103 document for all foreign travel, which is an acceptable replacement for the registration document. The charge is £18 (including VAT) per certificate. It is valid for 1 year from the date of issue. Please contact the Arval team on 0345 266 5163 (option 4) at least 14 days before travel to request your VE103. We will need your travel destination, dates and details of all drivers.
How do I make a complaint?
We're committed to providing products and services of the very highest standards. If we haven't lived up to your expectations in any way, we would like to know so we can put things right for you. Please contact us with your personal and company information, details of your complaint and your desired outcome.
We'll be in touch as soon as possible to let you know what will happen next. We'll investigate your complaint objectively and fairly and will let you know the outcome.
We aim to resolve complaints within 24 hours of receipt. If we are unable to do this, we will contact you within 5 working days to update you on the progress of your complaint, and let you know when you can expect a proposed solution. At the end, we will ask for your feedback to help us continuously improve the complaints process.
Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number 1073098. VAT Registration GB 202 1441 76) is authorised and regulated by the Financial Conduct Authority, under registration number 312798