Industry Awards

SMaRT is the innovative new approach we use to support customers transition to cleaner vehicles like plug-in hybrids and fully electric models. A powerful 5-stage process, it is underpinned by a number of digital tools.

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These awards recognise excellence in customer service, so our Swindon Account Team 5 were really proud to win the team award. Our second award of the evening, this is fantastic recognition for the consistently great support that this account team provides to their customers.

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In the past 12-months, we have been able to innovate to get the maximum value from our vehicles at the end of the lease. We have done this using a number of digital remarketing channels like Motor Trade and Car Check, resulting in great customer feedback and a 9 out of 10 trust score on Trustpilot. This was one of two awards we won with BusinessCar this year, accompanying Leasing Company of the Year.

The judges said: “Arval’s in-house telematics solution offers a seamless accident management process. It’ll log the time and location of the accident, with details of the driver’s prior behaviour, and can contact a recovery company after a rollover. The system can also track the entire repair process as it goes through the network. A valuable component of a very capable telematics solution.”

Lisa Jones from our Manchester office stood out for her exceptional focus and dedication to customer service, regularly going above and beyond for her customers. We’re proud that this was the third year running that an Arval employee had won at these awards.

The Arval Fleet Toolkit was developed after we identified a gap in the information and resources available to small and medium sized businesses. It is an interactive website which supports companies to make effective vehicle related choices. The judges said: “All in all, it's a very good package of tools helping busy and under-resourced company car operators and drivers to make smarter and more tax efficient - which also tends to mean greener - choices.”

Jayne Sheehan, Account Manager in our Corporate Sales Division won this award because of the exceptional levels of support that she consistently provides to our customers, as well as their drivers. Her performance against targets is excellent and she acts as a role model for our other team members, providing important support and coaching.