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Customer Support

Ordered a vehicle?

If you have questions regarding delivery, amending your order, or anything else:
Guide to returning your vehicle.

Book a Service / MOT

Book a Service / MOT

Book a service or MOT for your vehicle

During Your Contract

Help on changing your contact details, fines, amending your contract and more

Money Worries

Is money worrying you? Paying more feels out of the question? Now is the time to ask for help.


For questions relating to the maintenance of your vehicle

Wear and Tear Guide

Our free guide has been written to help you avoid end of contract damage charges, as well as help you save time and hassle

Travelling abroad

Request an overseas pack which includes the VE103 document. (Please aim to contact us at least 5 working days prior to travel.)

Breakdown Recovery

Breakdown is Provided in partnership with the AA

Book Replacement Tyres

Use the ATS Euromaster eBooking Service to replace your tyres (link will take you to the ATS website)


For queries regarding rental charges, road tax, monthly billing and direct debits

At The End of Your Contract

Advice on returning your vehicle, buying your vehicle, exceeding your contract mileage and more

Arval Total Care

Arval Total Care

Questions about your fully insured lease vehicle

Electric Vehicles

Electric Vehicle

For questions relating to Electric Vehicles

Interested in purchasing your vehicle?

Interested in purchasing your vehicle?

Get a quote to purchase your Arval vehicle

Glass Replacement

All you need to know about glass repair or replacement