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Arval Total Care - Fully insured leased Vehicle

For an insured leased vehicle

DISCOVER ARVAL TOTAL CARE

Arval Total Care offers a wide range of services in one simple package, backed by the expertise and buying power of Arval, and for a fixed monthly cost. We provide an insured leased vehicle, covered from the day it’s delivered until the day it’s collected, so you won’t have to shop around for insurance quotes each year. Maintenance is included covering routine servicing, tyres and repairs, to reduce unexpected bills and you’ll also enjoy additional benefits such as Accident Management and Breakdown Assistance.

BENEFITS

Total Care

A simple and inclusive solution to providing an insured leased vehicle.

Fixed monthly rental

A fixed monthly outgoing for all your vehicle costs consolidated in one place, and at a competitive price for the duration of your contract.

Shortfall protection

In the event that your vehicle is written off, you won’t be liable for any shortfall between the market value of your vehicle and the outstanding finance balance.

WHAT IS INCLUDED?

The finance cost of the vehicle

Damage to your leased vehicle

Third-party liability cover

Glass damage protection

Motor insurance database updates

Cover for business or personal use

Accident management

Breakdown cover

Guaranteed maintenance

DRIVER ELIGIBILITY CRITERIA

Age

Driver must be between 21 and 70 years of age.

Driving licence

Have at least one year’s driving experience with a UK/EU driving licence.

Fault claims

Have not had more than 2 at fault incidents in the previous 2 years.

Points

Have no more than 6 points on your driving licence record in the past 5 years.

No driving ban

Have not been subject to a driving ban in the last 5 years.

Health

Have not been advised to stop driving by the DVLA or a medical practitioner due to a medical condition.

Insurance

Have never been refused insurance in the past.

Incident repair process

1.
1.

Incident

Incident occurs and driver calls our friendly team for fast assistance

2.
2.

Recovery

Our team arrange for rapid roadside recovery if vehicle is immobile - reducing any inconvenience

3.
3.

Repair

If your vehicle is still roadworthy, we'll arrange a repair date to suit you and keep the vehicle on the road

4.
4.

Progress on repairs

Once your vehicle is in for repair, we’ll provide you with a courtesy vehicle to keep you mobile.

We make leasing easy

Peace of mind throughout your contract, with Arval Total Care

We make leasing easy

We make leasing easy

Peace of mind throughout your contract, with Arval Total Care

Choose your perfect car, with the benefit of Arval Total Care to take care of.

Everything you need to know about Arval Total Care

What is not included under Arval Total Care?
We are not providing personal injury cover for the driver, however any Third Party passengers would be included within the policy.
In the event of a non-fault incident, we will be able to facilitate any injury claims incurred to the driver or any passengers as part of the loss recovery process via the third party insurer.
Personal belongings are not included with Arval Total Care and any costs incurred as a result of misfuelling, including AdBlue, are not covered and will be recharged to you.
Arval Total Care does not cover any damage caused as a result of driving through standing flood water. Any associated costs will be recharged to you.
Who can drive my leased vehicle?
Under a Personal Arval Total Care agreement, the driver, their spouse, partner or immediate family (ie parents, siblings or children) may drive the vehicle, providing they meet our criteria.

Under a Business Arval Total Care agreement, any company employee, their spouse, partner or immediate family (ie parents, siblings or children) may drive the vehicle, providing they meet our criteria.
What is a Customer Incident Charge (CIC)?
In the event of an incident where it is considered that you are at fault, you’ll need to pay the CIC.
This includes any claim where we’re unable to recover costs from a third party.
The CIC varies depending on the number of ‘at fault’ incidents for the vehicle.

Example charges:
1st ‘at fault’ incident: £250 CIC
2nd ‘at fault’ incident: £350 CIC
3rd ‘at fault’ incident: £750 CIC
Am I entitled to a replacement vehicle when mine is off the road due to an incident?
You’re entitled to a courtesy car for the duration of the vehicle repair subject to the repairer’s conditions.
You’ll also need to make sure that the courtesy car is insured by the repairer.
Please note that this will not be a like for-like replacement of your existing lease vehicle.

If you’re involved in an incident where the third party has been identified and proved at fault, you may be provided with a vehicle similar to your current lease through our non-fault hire provider, Auxillis, subject to acceptance.

If your vehicle is stolen and not recovered, you will not be provided with a replacement vehicle.