Arval Total Care offers a wide range of services in one simple package, backed by the expertise and buying power of Arval, and for a fixed monthly cost. We provide an insured leased vehicle, covered from the day it’s delivered until the day it’s collected, so you won’t have to shop around for insurance quotes each year. Maintenance is included covering routine servicing, tyres and repairs, to reduce unexpected bills and you’ll also enjoy additional benefits such as Accident Management and Breakdown Assistance.
A simple and inclusive solution to providing an insured leased vehicle.
Fixed monthly rental
A fixed monthly outgoing for all your vehicle costs consolidated in one place, and at a competitive price for the duration of your contract.
In the event that your vehicle is written off, you won’t be liable for any shortfall between the market value of your vehicle and the outstanding finance balance.
Everything you need to know about Arval Total Care
What is not included under Arval Total Care?
We are not providing personal injury cover for the driver, however any Third Party passengers would be included within the policy. In the event of a non-fault incident, we will be able to facilitate any injury claims incurred to the driver or any passengers as part of the loss recovery process via the third party insurer. Personal belongings are not included with Arval Total Care and any costs incurred as a result of misfuelling, including AdBlue, are not covered and will be recharged to you. Arval Total Care does not cover any damage caused as a result of driving through standing flood water. Any associated costs will be recharged to you.
Who can drive my leased vehicle?
Under a Personal Arval Total Care agreement, the driver, their spouse, partner or immediate family (ie parents, siblings or children) may drive the vehicle, providing they meet our criteria.
Under a Business Arval Total Care agreement, any company employee, their spouse, partner or immediate family (ie parents, siblings or children) may drive the vehicle, providing they meet our criteria.
What is a Customer Incident Charge (CIC)?
In the event of an incident where it is considered that you are at fault, you’ll need to pay the CIC. This includes any claim where we’re unable to recover costs from a third party. The CIC varies depending on the number of ‘at fault’ incidents for the vehicle.
Am I entitled to a replacement vehicle when mine is off the road due to an incident?
You’re entitled to a courtesy car for the duration of the vehicle repair subject to the repairer’s conditions. You’ll also need to make sure that the courtesy car is insured by the repairer. Please note that this will not be a like for-like replacement of your existing lease vehicle.
If you’re involved in an incident where the third party has been identified and proved at fault, you may be provided with a vehicle similar to your current lease through our non-fault hire provider, Auxillis, subject to acceptance.
If your vehicle is stolen and not recovered, you will not be provided with a replacement vehicle.
Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number 1073098. VAT Registration GB 202 1441 76) is authorised and regulated by the Financial Conduct Authority, under registration number 312798