RETURNING YOUR ARVAL VEHICLE
As you approach the end of your contract with Arval, we want to help you avoid unnecessary charges, so we’ve put together this guide to returning your vehicle.
It outlines the returns process as well as what is expected of you, in line with our policy.
To ensure we treat all our customers fairly and consistently, we use the industry standard guidelines provided by the British Vehicle Rental and Leasing Association’s (BVRLA) to determine whether any charges should apply. You’ll find more on this below.
We've created a video so you know exactly what to expect when your vehicle is collected.
HANDING YOUR VEHICLE BACK - WHAT YOU NEED TO KNOW
- We’ll contact you several months before the end of your contract, to discuss your options. So please make sure your contact details are up to date and if anything has changed, contact your Arval representative to let us know.
- As you near the end of the contract, you’ll then need to contact us to arrange a date for inspection and collection. We don’t automatically collect the vehicle at the end of your contract - you have to contact us to arrange collection. You can choose a date that suits you, as long as it’s a weekday and you’ve given us at least 5 working days’ notice. Vehicles can be collected at any time between 8am and 6pm on the collection date, so you’ll need to be available throughout. If you need to cancel the appointment for any reason, you must notify Arval before 3pm on the day prior to the collection. If you don’t notify us within this timeframe, you will be charged. You can request a vehicle collection online here.
- Before the collection date, go through the steps below (‘What you need to do before collection’) to help prevent unnecessary charges.
- On collection day, an inspector will carry out a thorough independent assessment of the vehicle to check for damage. This usually takes around 40 minutes. At the end, you’ll be asked to check and sign the report to confirm that the vehicle has been inspected and collected. We will then take the vehicle away.
- We aim to review the inspector’s report and get back to you with a copy of the damage report and any charges due within 48 hours. You then have 5 working days to discuss the schedule with us before we issue your final invoice.
WHAT YOU NEED TO DO BEFORE COLLECTION
9 essential steps you need to take to avoid aborted collection and supplementary charges
FURTHER INFORMATION AND IN-DEPTH GUIDES
Download our Quick Guide to Returning an Arval Vehicle (PDF)
CAR DAMAGE MATRIX
Updated January 2022
This document is designed to give a clear understanding of acceptable and unacceptable damage to cars returned.
Download our Car Damage Charge Matrix (PDF)
VAN DAMAGE MATRIX
Updated January 2022.
This document is designed to give a clear understanding of acceptable and unacceptable damage to vans returned.
Download our Van Damage Charge Matrix (PDF)
BVRLA GUIDELINES
If you have any questions about the returns process, or anything else relating to your leased vehicle, please contact your Account Manager, email vehiclereturn-operations@arval.co.uk or call 0345 266 5287 (Mon-Fri, 9am-5.15pm).