Before you book your collection, there are some important things to note:
Arval does not automatically collect the vehicle on the last day of the contract - you need to arrange collection using this form.
Once you notify us that the car is available, and that you no longer need it, we will organise collection (hopefully within 5 working days if it’s a mainland UK address).
Vehicles can be collected at any time between 8am and 6pm on the collection date, so you’ll need to be available throughout the day.
If you’re not available when the collection agent arrives, you’ll be charged an aborted collection fee. The fee varies depending on the costs involved, but will typically be between £120-£200. So if you need to reschedule the collection appointment, please let us know as soon as possible but no later than 3pm on the day before the booking - by calling 0345 266 5287.
Insurance: The vehicle must be fully insured until physical collection has taken place and the keys have been handed over to the collection agent. Insurance liability then transfers to the collection agent (this excludes failed inspections and collections where the vehicle is not deemed roadworthy).
Billing: Your monthly rental payments are due from the point the vehicle is delivered until it is returned.
If your final monthly invoice has been issued, vehicle collection can be arranged and your final payment should be paid.
If the vehicle is returned after the contract end date, you will need to pay for any additional days. You will be billed in arrears for the number of days between contract end date and vehicle collection.
If you have any questions about this, please contact us by calling 0345 266 5287 (Mon-Fri, 9am-5.15pm).
To request collection of your vehicle at the end of the contract, please complete and submit this form.
We need a minimum of 5 working days’ notice to collect your vehicle. Collections take place from Monday to Friday, between 8am and 6pm. If we can’t accommodate your requested date, we’ll be in touch.
Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number 1073098. VAT Registration GB 202 1441 76) is authorised and regulated by the Financial Conduct Authority, under registration number 312798