Our unique Account Team Structure puts you at the heart of our business. We have broken down departmental silos to put all of the people who can support you around one table. Each Account Team manages a small portfolio of customers and is comprised of experts from different areas of our business. This generates a dedicated team that really understands your business and can provide a fast resolution to any issues that you have.
The members of an Account Team
Each Account Team includes customer service professionals, vehicle order and delivery specialists, technical experts and end-of-contract support. Here are more details:
Account Manager - as your primary contact, the Arval Account Manager is responsible for supporting you on a day-to-day basis. Providing expert knowledge and advice which they can gather from across the team, they ensure the smooth operation of your fleet, resolve any issues that you have and ensure the needs of your drivers are met.
Order delivery specialist - an expert in purchasing vehicles from key network partners and nominated sources, they specify the vehicle, confirm the drivers’ requirements, make the order and track progress.
Technical Vehicle Support - a technical guru, this person manages and resolves any vehicle related enquiries or concerns you might have. This could include repair queries or managing vehicle downtime to keep it to a minimum. They will also respond to any questions involving the vehicle return and inspection process.
Customer Service Analyst - reviewing and monitoring service standards within the team, this person is key to ensuring continuous improvement. They also support the team with the production and distribution of your reports, generating data and providing insight to support fleet decision-making.
The benefits to you:
When you need us, you know exactly who to contact because you are allocated a single team, available via a dedicated telephone number and email address, which provides reassurance that we understand the history of your fleet and that you receive continuity of service
Faster response times because all of the relevant people are in one place. They are positioned to communicate directly with each other, discussing solutions and getting back to you with a speedy and effective response
Our employees better understand your business and your fleet objectives, as well as your driver profiles.
Stronger customer relationships: familiarity breeds respect and friendship, so you are always supported by a team of people that you know and trust. This also allows us to manage any bespoke service provisions or specific customer KPI’s more effectively.