We’re committed to providing products and services of the very highest standards and customer satisfaction is incredibly important to us.
If we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you. So that we can investigate your complaint, we’ll need the following information:
Your personal information (and company information for business customers)
Full details of the complaint
Your desired outcome
The complaints process
Once we’ve received your complaint, we’ll investigate it objectively and fairly, and let you know the outcome.
We aim to resolve complaints within 5 working days of receipt. If we’re unable to do this, we’ll contact you to update you and let you know when you can expect a proposed solution. At the end of the process, we’ll use your experience to help us continuously improve the service we provide.
Remember to include your personal and company information, details of your complaint and your desired outcome
Arval UK Complaints
Whitehill House, Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PE (remember to include your personal and company information, details of your complaint and your desired outcome)
In person at one of our offices
Arval UK Whitehill House, Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PE
Arval UK Dovecote House, Old Hall Rd, Sale, M33 2GS
Arval UK Chadwick House, Warwick Road, Solihull, B91 2AA
The Financial Ombudsman Service
If we are unable to provide you with a final response within 8 weeks of raising the complaint, or if you are dissatisfied with our final response, you may be able to ask the Financial Ombudsman Service (FOS) to complete an independent review.
If you are eligible to raise a complaint with the FOS we will provide further information in our final response letter to you, or if we have not resolved your complaint within 8 weeks. Please note that The FOS can only consider your complaint after you've tried to resolve it with us.
Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number 1073098. VAT Registration GB 202 1441 76) is authorised and regulated by the Financial Conduct Authority, under registration number 312798