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A new consumer-focussed used car website from Arval UK launched today (Thursday 1 October).
Arval AutoSelect – at autoselect.arval.co.uk – will be a new and innovative route to reach consumers with some of the company’s most attractive ex-lease stock.
Arval says that it has focussed on creating a flexible online used car experience that customers can trust, which will include a choice of vehicles to buy outright, finance and lease. All of the vehicles on the site have been refurbished, have gone through a 128-point AA inspection, have service history, and a service or MOT will have been carried out if either is due within the next six months. The company can also accept and process part exchanges as part of the transaction.
Crucially in the coronavirus era, Arval AutoSelect offers free home delivery to any UK mainland address and there is also a 14-day cooling off period, with the customer entitled to return any vehicle that doesn’t meet their needs. These features enable a completely remote purchasing process.
Gary Burns, Remarketing Director at Arval UK, explained: “Remarketing a proportion of our used vehicles direct to consumers is an important part of our strategy and we’ve been doing it for some time. Whether the customer is buying or leasing a used vehicle from us, they have high expectations, so a lot of time and effort has been put into developing this transparent user-friendly solution, which gives the customer all the information they need to make an informed buying decision.
“We want our customers to know exactly what they are getting, with no surprises, so vehicle descriptions and photography are comprehensive and of a high quality. It’s also easy to compare vehicles side-by-side. And they’re advertised with a price to purchase and a price to lease. All of this is supported by our award-winning customer service team.
“The used car sector has changed, perhaps permanently, as a result of the Coronavirus crisis, and a growing number of buyers are looking for a process where every step – choice, finance and delivery – can be carried out entirely remotely online. At the same time they want to be supported throughout with timely information about the vehicle and the sales process.”
He said that hundreds of vehicles would be available, and this stock would grow over time, giving the customer the option to buy or lease Arval’s high quality ex-lease cars.
“We have a number of established digital remarketing channels, which make it easy for our buyers to do business with us – irrespective of whether they are car dealers or members of the public. Arval AutotSelect is an exciting new addition and we expect this platform to become a key part of our remarketing mix.”
Gary said: “As a business, we are committed to remarketing a selection of our vehicles to consumers and Arval AutoSelect gives us an effective platform to do just that.”