FINES AND PENALTY CHARGE NOTICES
HERE’S EVERYTHING YOU NEED TO KNOW
As the owner of your vehicle, Arval is informed about any vehicle related fine or notice of intended prosecution. Depending on the situation we will either:
- Automatically pass on your personal details to the relevant authorities or
- Pay the fine on your behalf.
We will then invoice you for the fine (if appropriate), as well as charging a £15 administration cost (including VAT) for each fine received.
We’ll contact you by email to let you know as soon as possible.
If your email address has changed, please email customerservices@arval.co.uk with your account number and new contact details.
These can be issued in cases such as unpaid or illegal parking, speeding, unpaid tolls or congestion charges, ultra low emission zones and bus lane penalties.
We charge a £15 administration cost (including VAT) for each fine received. This covers the time and work involved in processing each fine.
If you disagree with a fine and have evidence to support this, you can appeal directly with the issuing authority. This process varies between companies, so check the notification you’ve received for details of the issuing authority and how to appeal.
If your appeal is successful and the fine is cancelled by the issuing authority, we will refund our administration charge. Please email proof of cancellation to fines.team@arval.co.uk to request a refund.
If you choose not to pay a fine or penalty charge notice, you may be taken to court and this could lead to a judgement against you costing significantly more than the initial charge. A County Court Judgement (CCJ) could also be issued or the debt passed to bailiffs. If you fail to pay a parking fine and this is escalated back to Arval, we will pay the fine and recharge the cost to you.
If you disagree with a fine or Penalty Charge Notice, please follow the appeals process.
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