Fines

Fines and Penalty Charge Notices


Need help with a fine? 

We've created a guide which covers the different types of charges, how the process works, how to appeal, and what happens if a fine is ignored.
 

Arval Leased Vehicle Fines Guide

How will I know if I’ve received a fine or penalty notice?

As the registered keeper of your vehicle, all fines and penalty notices come directly to Arval. If we receive a fine for you, we’ll contact you by email to let you know as soon as possible. If your email address has changed, you can update your details via the website.
Update your details

What will happen if I receive a fine or penalty notice?

The process for handling fines depends on your policy. We will either transfer the liability to you by providing your details to the authorities, or we will pay it and invoice you for the cost, plus a £15 administration fee (including VAT). Please be aware that if an authority declines a liability transfer, we will pay the fine and invoice you for the total amount plus the administration fee.

What should I do if I disagree with the fine or penalty notice?

In some cases, it may be possible to appeal the fine. Most of the time, the quickest route to appeal is for you to contact the authority issuing the fine directly. To help you do this we have created a letter which you can download, populate and then send to the authority. Or, if you'd rather we handle the appeal, we may be able to do this on your behalf where possible.
Appeal a fine

Frequently asked questions

What kind of Penalty Charge Notice or Notice of Intended Prosecution might I receive?

These can be issued in cases such as unpaid or illegal parking, speeding, unpaid tolls or congestion charges, ultra low emission zones and bus lane penalties.

Why have I been charged an administration cost?

We charge a £15 administration cost (including VAT) for each fine received. This covers the time and work involved in processing each fine.

Will the administration cost be refunded if my appeal is successful?

If your appeal is successful and the fine is cancelled by the issuing authority, we will refund our administration charge. Please email proof of cancellation to fines.team@arval.co.uk to request a refund.

What happens if I don’t pay a fine or Penalty Charge Notice?

If you choose not to pay a fine or penalty charge notice, you may be taken to court and this could lead to a judgement against you costing significantly more than the initial charge. A County Court Judgement (CCJ) could also be issued or the debt passed to bailiffs. If you fail to pay a parking fine and this is escalated back to Arval, we will pay the fine and recharge the cost to you.

If you disagree with a fine or Penalty Charge Notice, please follow the appeals process.

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