The following document is designed to give a clear understanding of acceptable and unacceptable damage to vehicles returned.
When vehicles are returned at the end of their contract, they should be in good condition. All electronic safety features and devices must be in working order. There should be no rust or corrosion. The vehicle must be roadworthy and no warning lights should be illuminated. The vehicle must have been serviced according to the manufacturer’s servicing/ maintenance schedule. Tyres should not have any damage to sidewalls or tread.
To remove ambiguity around exactly what we mean by ‘good condition’, we use the British Vehicle Rental and Leasing Association’s (BVRLA) ‘Guide to Fair Wear and Tear’. These independent guidelines allow us to apply fair and consistent standards to the condition of the vehicle at the end of the contract and determine whether any charges should apply.