Collection Request

Due to the COVID-19 restrictions in place we are currently unable to offer vehicle collection.

If your contract is ending and you no longer want to use your vehicle it must be parked safely and legally (e.g. parking permit), and keys must be kept in a secure place. We will also require photographic evidence of the mileage via the odometer.
Please email us details including the mileage reading image at vehiclereturn-operations@arval.co.uk as we are experiencing extremely high call volumes. If you need to speak to us urgently please call on  0345 266 5287 and we will help you as soon as we can.

Alternatively you can continue to use your vehicle; if the contract expiry date is reached we will extend it for you. As advised by the government if your MOT is due after 30th March and it cannot be completed, an extension will be granted for 6 months as long as the vehicle is roadworthy. Arval will ensure that it is taxed. You must ensure that your insurance remains in place.

If you wish to discuss this with a member of the team including payment detail please email us at vehiclereturn-operations@arval.co.uk as we are experiencing extremely high call volumes. If you need to speak to us urgently please call on  0345 266 5287 and we will aim to speak to you as soon as we can.