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Click here to book a Service, MOT, Repair or Tyres online. Or find out more about Glass, Fines and Breakdowns.
We don’t provide personal injury cover for the driver, however any third-party passengers would be included within the policy. In the event of a non-fault incident, we are able to facilitate any injury claims incurred to the driver or any passengers as part of the loss recovery process via the third-party insurer.
Personal belongings aren’t included with Arval Total Care. Arval is providing Contract Hire on an Insured vehicle. Arval is the policy holder, and the policy cannot be extended to cover personal belongings.
In the event of an incident where you are considered to be at fault, you’ll need to pay a CIC. This includes any claim where we’re unable to recover costs from a responsible third party. If the repair costs are less than the CIC, we’ll only charge you for the actual cost of the repair. The CIC varies depending on the number of ‘at fault’ incidents for the vehicle.
1st ‘at fault’ incident: £250 CIC
2nd ‘at fault’ incident: £350 CIC
3rd ‘at fault’ incident: £750 CIC
You will be responsible for paying a glass Customer Incident Charge (CIC), in line with your contract agreement where it is necessary to replace the glass. The glass CIC is a fixed cost, and does not vary regardless of the number of incidents.
You must contact Arval as soon as it is safe and legal to do so (not while driving). Call our driver support contact centre on 0370 600 4499, and select ‘report an accident’. Our Accident Management partner will then help you with the next steps.
Click here for more information about what to do if you’ve been involved in an accident.
If you’re a business leasing customer, any employee of your company can drive the vehicle, along with their partner or spouse. If you’re a personal leasing customer, you can drive the car plus your partner/ spouse or immediate family members (parents, siblings and children).
Some restrictions and exclusions apply - for example, in relation to age, driver history, medical conditions and use of the vehicle. These will be detailed in your contract schedule.
You’re entitled to a courtesy car for the duration of the vehicle repair, subject to the repairer’s conditions and availability. Please note this will not be a like-for-like replacement of your existing lease vehicle.
If you’re involved in an incident where the third party has been identified and proved at fault, you may be provided with a vehicle similar to your current lease through our non-fault hire provider, Auxillis, subject to acceptance.
If your vehicle is stolen and not recovered, you will not be provided with a replacement vehicle.
Notify the police and then contact our Arval Contact Centre by calling 0370 600 4499. If the vehicle is recovered, please let us know immediately and we’ll arrange for any repairs to be made if needed. If the vehicle hasn’t been recovered after 21 days, then we will terminate your lease in line with our total loss process and your monthly rental liability will cease. At this point, we will invoice the relevant CIC to you.
If you or the driver are found to be negligent or to have carried out any act or omission, which has contributed to, or resulted in, the theft of the vehicle (e.g. if the keys are left in the car), then the termination costs will be borne by you. If the vehicle is recovered and sold and any monies are received later on, these will be credited back to you up to the value of the charge you received.
Yes, but you need to contact us at least 14 days before travel. You will need to purchase a Vehicle on Hire certificate (VE103) from us, which costs £15 + VAT (this is a legal requirement). You can request a VE103 online here.
We’ll also provide an insurance certificate confirming that the vehicle is insured abroad. If you already have a valid VE103 from a previous trip, you’ll still need to contact us for a new insurance certificate.
If you have been unreasonably delayed in your return and your insurance certificate is due to expire, you will need to contact Arval for permission to extend the cover and we’ll issue a new insurance certificate. It is your responsibility to print this document and keep it in the vehicle.
Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number 1073098. VAT Registration GB 202 1441 76) is authorised and regulated by the Financial Conduct Authority, under registration number 312798