ONLINE SERVICES Manage your account, request help, and access information – 24/7. Book a service, MOT or repair Book a service, MOT or repair appointment for your vehicle, online. Book replacement tyres Book a tyre appointment online in just a few clicks. Travel documents Order an overseas pack, which includes the essential VE103 doc, at least 5 days before travel. Permits & letters Request a letter of authority for congestion charge discount, impounded-vehicle release, replacement items, or a parking permit. Ordered a vehicle? If you’ve ordered a vehicle, you can use this form to request an update on your delivery date or cancel your order. Make a complaint If we haven’t lived up to your expectations, please get in touch so we can try to make things right. Access your invoices Login to your My Arval account to access your vehicle invoices. Early termination Find out more about returning your vehicle early, and request a quote online. Vehicle collection request Select your preferred collection date and submit the form. Please provide 5 working days’ notice. We are unable to collect at the weekend. INFORMATION AND ADVICE Managing your contract Answers to questions about contracts, queries, and everything in between. Invoicing For queries about payment, including vehicle road tax. Money worries Is money worrying you? Find out how we can help if you’re experiencing financial difficulties or a change in circumstances. Maintenance FAQs Find out the answers to some of our most frequently asked questions about servicing, maintenance and faulty vehicles. In case of emergency Had an accident or broken down? Here's everything you need to know. Glass replacement Find out how to arrange for vehicle glass repair and replacement. Arval Total Care FAQs Discover answers to the most common questions we’re asked about our insured leased vehicle product. Electric vehicle (EV) FAQs Information and advice about driving and running an electric vehicle. Fines For more information about what happens if you receive a fine, Penalty Charge Notice or Intended Prosecution. Additional support Find out what to do if illness or injury, medical conditions, home life or financial worries mean you need some extra support. Vehicle issues Here’s what you need to do if your vehicle has been written off or stolen. AT THE END OF YOUR CONTRACT End of contract FAQs Common questions and answers about what happens at the end of your contract. Returning your vehicle Find out everything you need to do before returning the vehicle to us, including acceptable vehicle condition. Buying your vehicle You, or someone you know, could have the option to buy the vehicle - find out more. Keeping your vehicle If you’re still happy with your vehicle as you approach the end of your contract, you may be able to keep it for longer. Find out more.
