Managing your contract

What should I do if my name, phone number, address, email address or bank details have changed?

It’s important we have the correct contact information for you. If anything has changed, please let us know by emailing customerservices@arval.co.uk.

Can I use a personalised (cherished) number plate?

To use a personalised number plate on your Arval vehicle, email customerservices@arval.co.uk and our friendly team will talk you through the process.

If you’d like to keep your personalised plate at the end of your contract, we’ll need 6 weeks notice before collecting your vehicle to liaise with the DVLA. Additional charges will apply:

Personalised plate going onto an Arval vehicle from a retention certificate £20 + VAT.
Removal of a personalised plate £80 + VAT (DVLA charge £80 for 10 years to retain a personalised plate).
Transfer of a personalised plate from one Arval vehicle to another, or from an Arval vehicle to the customers’ own vehicle £80 DVLA fee + £20 Arval admin fee.

Can I have a tow bar, roof bars, or other equipment fitted to my Arval vehicle?

As long as you notify us first, you can fit additional equipment to an Arval vehicle. This must be fitted by a professional fitter in accordance with the manufacturer’s requirements. You will be responsible for any damage caused to the vehicle during the installation or removal of additional equipment.

I’m driving more or less miles than I thought – can I change my mileage allowance?

When you sign a Personal Contract Hire agreement, you agree to a mileage allowance for the length of your contract. For each mile over this allowance when you return your vehicle at the end of your contract, you will be charged at a cost per mile. You can find this cost in your contract.

We understand that things change so, as long as you have at least 6 monthly rental payments remaining, you can contact us to adjust your original mileage allowance.

We can look to increase or decrease the mileage and change your monthly payment to help you avoid additional charges. Please contact your Arval representative to discuss your needs.

My circumstances have changed and I can no longer afford my vehicle – what should I do?

We're here to explain your options and help you find a way forward. If you’re worried about money, you can find out more about what to do, and how we may be able to help, here.

What should I do if I’d like an additional vehicle?

Please contact your Arval representative to discuss your options.

How can I get a copy of my contract?

Please email customerservices@arval.co.uk and our friendly team will be happy to help.

How do I make a complaint?

We’re committed to providing products and services of the very highest standards and customer satisfaction is incredibly important to us. If we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you.

Find out more about how to complain here.

Need more help?

Phone

By Phone:

0370 600 4499

Contact our friendly customer service team.

email us