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You are responsible for servicing and maintaining your Arval vehicle in accordance with the manufacturer and Government guidelines.
What’s covered by Arval under your contract will vary depending on the product you’ve signed up to, so we’ve put this guide together to clearly explain things. Read on for frequently asked questions about maintaining your Arval vehicle.
The Arval Maintenance package includes breakdown cover plus all routine work that’s due during the vehicle’s contract term, based on manufacturer guidelines. This includes: routine servicing, maintenance, repairs, batteries, exhaust and any worn items.
Car tyres are also covered, subject to Arval’s Fair Play policy. This means damaged tyres will be replaced inside the maintenance budget. But replacements for abuse, neglect, theft or vandalism are charged to you.
Van tyres are also covered for fair wear and tear, so replacements will be included in the maintenance budget. Damaged tyres on vans are chargeable as a percentage based on the tread remaining:
|0.0 mm – 3.9 mm||No charge|
|4.0 mm – 5.9 mm||25% charge|
|6.0 mm – 6.9 mm||50% charge|
|7.0 mm – 7.9 mm||75% charge|
|8.0 mm||100% charge|
Arval Maintenance does not cover: body glass, windscreens, accident damage, locking wheel nuts and keys, compressors (usually found in the boot), charging leads, or damage/replacement due to driver abuse or neglect. For any of these things, you’ll be billed with a vehicle services invoice.
Please note that many insurance policies cover glass and windscreens, so it’s worth checking with your insurer if you need help with glass.
If you have the Maintenance package, the notification threshold varies depending on the type of contract you have. If work exceeds this amount and a charge applies, we’ll let you know. Anything under this will be recharged to you without prior notification. To check your notification threshold, please contact your Arval representative.
Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number 1073098. VAT Registration GB 202 1441 76) is authorised and regulated by the Financial Conduct Authority, under registration number 312798