As you approach the end of your contract with Arval, it’s important that you understand the options available to you, and what will happen next. Depending on your contract, you may have a number of options available:
Ordering a new vehicle
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We’ve pulled together the most common questions and answers about what happens at the end of your contract.
When do I stop paying for my vehicle?
Your monthly rental payments are due from the point the vehicle is delivered until it is returned.
If your final monthly invoice has been issued, vehicle collection can be arranged and your final payment should be paid.
If the vehicle is returned after the contract end date, you will need to pay for any additional days. You will be billed in arrears for the number of days between contract end date and vehicle collection.
We don’t automatically collect the vehicle at the end of your contract - you have to contact us to arrange collection. You can request a vehicle collection online here.
Why have I been charged for damage?
When vehicles are returned at the end of their contract, they should be in good condition for their age and mileage.
To ensure we treat all our customers fairly and consistently, we use the industry standard guidelines provided by the British Vehicle Rental and Leasing Association (BVRLA) to determine whether any charges should apply. Vehicle inspections are carried out by an independent inspector.
If you receive an end of contract damage charge, this is due to damage on the vehicle exceeding the acceptable limits.
For more information about the returns process, acceptable vehicle condition and damage charges click here.
Why is VAT not included in the damage charges?
Damage charges are exempt from VAT and are in place as compensation for damage caused to Arval’s vehicle. This is standard industry practice.
When you sign a Contract Hire agreement, you agree to a mileage allowance for the length of your contract. For each mile over this allowance when you return your vehicle at the end of your contract, you will be charged at a cost per mile. You can find this cost in your contract.
We understand that things change, so you can contact us after the first year of your lease to adjust your original mileage allowance.
We can look to increase or decrease the mileage and change your monthly payment to help you avoid additional charges.
Contract Hire is designed for you to keep the vehicle for a fixed period of time. We understand that things change and you may need to return your vehicle early so you can do this, but you will need to pay an “early termination” charge.
Find out more about returning your vehicle early, and request an early termination quote here.
Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number 1073098. VAT Registration GB 202 1441 76) is authorised and regulated by the Financial Conduct Authority, under registration number 312798