Your monthly payments, including the initial payment, will need to be paid via Direct Debit. When you place an order, we’ll send you a Direct Debit instruction where you’ll be able to choose your preferred payment date.

Once we have confirmation that your vehicle has been delivered and that you have signed to accept the vehicle, your initial payment will be taken within 10 working days.

Your monthly payments will then be taken on the preferred date you gave us on the Direct Debit instruction. If you haven’t given us a date preference, we will take payment based on your delivery date. For example, if your vehicle was delivered on the 7th of the month, you will be charged on or after the 7th of each following month.

Depending on your delivery date and preferred payment date, you may find that your first two payments could be taken close together, and sometimes both in the same month.

Yes, you can change your Direct Debit date. Simply contact us on 0345 266 5228, and let us know which date you’d prefer.

The cost of vehicle road tax is included in your contract as part of your monthly payments.

However, the Government typically increases them annually. If the cost of your vehicle road tax goes up during your contract term, we will charge you the additional amount annually. If the cost of your vehicle road tax reduces during your contract term, we will refund you the difference annually.

Additional charges outside of your monthly payments may apply in some cases, including administration fees, maintenance and repair costs (depending on the products taken), returning your vehicle early, and end of contract damage or excess mileage charges.

You can find out more information about what these charges are, and when they apply, in your contract.

You can view your monthly invoices online here.

If you don’t already have an online account, please email us at customerservices@arval.co.uk (including your account number, vehicle registration number and preferred email address) and we’ll get you set up.

You can also find your monthly payment amount on the first page of your contract, and we’ll be in touch to let you know about any additional charges such as fines or maintenance costs.

We’ll contact you via email about any additional charges at least 5 working days before taking the payment via your Direct Debit. You can view full details of any additional charges online here.

Your monthly rental payments are due from the point the vehicle is delivered until it is returned.

If your final contracted monthly invoice has been issued, vehicle collection can be arranged and your final payment should be paid.

If the vehicle is returned after the contract end date, you will need to pay for any additional days. You will be billed in arrears for the number of days between contract end date and vehicle collection.

We don’t automatically collect the vehicle at the end of your contract - you have to contact us to arrange collection. You can request a vehicle collection online here.

The initial payment made at the start of your contract is spread across the agreed length of your contract. This determines your monthly rental payment.

If you have not returned your vehicle by the original contract end date, your monthly payment will increase to the “true monthly rental” amount (without the initial payment contribution).

You can find out more about your end of contract options here.