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Invoicing and payments

Your questions answered

When you lease a vehicle, you agree to pay an initial rental payment, followed by fixed monthly payments for the duration of the lease term you have chosen.
How do I pay?

Your monthly payments, including the initial payment, will need to be paid via Direct Debit. When you place an order, we’ll send you a Direct Debit instruction where you’ll be able to choose your preferred payment date.

Once we have confirmation that your vehicle has been delivered and that you have signed to accept the vehicle, your initial payment will be taken within 10 working days.

Your monthly payments will then be taken on the preferred date you gave us on the Direct Debit instruction. If you haven’t given us a date preference, we will take payment based on your delivery date. For example, if your vehicle was delivered on the 7th of the month, you will be charged on or after the 7th of each following month.

Why have I been charged two payments in one month?

Depending on your delivery date and preferred payment date, you may find that your first two payments could be taken close together, and sometimes both in the same month.

Can I change my Direct Debit date?

Yes, you can change your Direct Debit date. Simply contact us on 0345 266 5228, and let us know which date you’d prefer.

Do I need to pay vehicle road tax?

The cost of vehicle road tax is included in your contract as part of your monthly payments.

However, the Government typically increases them annually. If the cost of your vehicle road tax goes up during your contract term, we will charge you the additional amount annually. If the cost of your vehicle road tax reduces during your contract term, we will refund you the difference annually.

Are there any additional charges?

Additional charges outside of your monthly payments may apply in some cases, including administration fees, maintenance and repair costs (depending on the products taken), returning your vehicle early, and end of contract damage or excess mileage charges.

You can find out more information about what these charges are, and when they apply, in your contract.

How can I access my invoices?
You can view your monthly invoices online here.

If you don’t already have an online account, please email us at customerservices@arval.co.uk (including your account number, vehicle registration number and preferred email address) and we’ll get you set up.

You can also find your monthly payment amount on the first page of your contract, and we’ll be in touch to let you know about any additional charges such as fines or maintenance costs.

How will I be notified of any additional charges?

We’ll contact you via email about any additional charges at least 5 working days before taking the payment via your Direct Debit. You can view full details of any additional charges online here.

When do I stop paying for my vehicle?

Your monthly rental payments are due from the point the vehicle is delivered until it is returned.

If your final contracted monthly invoice has been issued, vehicle collection can be arranged and your final payment should be paid.

If the vehicle is returned after the contract end date, you will need to pay for any additional days. You will be billed in arrears for the number of days between contract end date and vehicle collection.

We don’t automatically collect the vehicle at the end of your contract - you have to contact us to arrange collection. You can request a vehicle collection online here.

Why has my monthly payment changed after my contract ended?

The initial payment made at the start of your contract is spread across the agreed length of your contract. This determines your monthly rental payment.

If you have not returned your vehicle by the original contract end date, your monthly payment will increase to the “true monthly rental” amount (without the initial payment contribution).

You can find out more about your end of contract options here.

Money worries and missed payments

Missing payments or making late payments may affect your credit rating, which could make it more difficult for you to get credit in the future.

We may recover the vehicle from you and you will be liable for any costs we incur in doing this. If we have to take legal action against you to recover missed payments, you might incur additional legal costs.

If you’re worried about your payments, we’re here to explain your options and help you find a way forward so you can keep enjoying your vehicle. It is important that you let us know at the earliest opportunity by contacting our friendly team.

Find out more about what to do, and how we may be able to help, here.

Still need help?

By Phone: 
0370 419 7000